Position Summary: Receives and processes customer orders and requests for products services and information with efficiency and accuracy. Utilizes catalogs reference materials and web research to expeditiously solve customer problems. Essential Job Functions (include but are not limited to):Receives and enters customer orders accurately and efficientlyProvides guidance in cross selling and upselling to assist customers in sourcing additional products Executes prompt and efficient resolutions to customer service issues such as wrong items shipped and others Maintains daily contact with customers to: o Provides information about order statuso Maintains relationships with customer’s key buying influenceso Provides customer feedback to branch and sales managemento Secures and communicates vital pricing information o Ensures customer needs are met through interactions with other corporate departments. (i.e. Purchasing, Outside Sales, Credit)Provides proficient backup for all positions at assigned branch including; sales support, warehouse, drivers and other locations as requested to ensure customer service excellenceDemonstrates ownership of customer requests on assigned accounts in conjunction with Account Manager upon completion of initial trainingBuilds relationships as the lead or main contact Monitors back orders and proactively work with vendors for on-time deliveryEnsures accurate pricing is loaded in business system with collaboration from sales and automationConfirms annual objectives are met with integrated supply accounts, ie. cost savingsWorks effectively with vendors and account managers to solve problems, expedite orders that ensure the timely and complete delivery of products Manages individual job queues, open order reports, and return goods queue to satisfy customer demandChampions corporate marketing initiatives such as product launches, employee training events, and others as communicated by management Develops mutually beneficial relations ships with account managers, automation specialists and vendors · Processes repairs and returns as required by location · Requires a physical presence on site at a branch locationDemonstrates professionalism when representing the company in all communications with outside suppliers, service providers, internal and external customers Conscious consideration of the Kirby Risk organization when engaging on social media, mindful of the images and language used· Completes and demonstrates a full understanding of ongoing cyber security training concepts and applications· In addition to the Essential Functions and responsibilities listed above, all positions are also responsible for:o Exhibiting leadership as defined by the Values & Principleso Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner in compliance with all Company policies and procedureso Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments while maintaining regular and timely attendance Education/Skills/Experience Required:· College Course work and/or 2 years relevant work experience (level 1)· Knowledge of electrical products preferred · Strong written, verbal communication and telephone etiquette skills · Strong organizational, interpersonal and customer contact skills· Demonstrates computer skills and aptitude; Microsoft Office · Strong attention to detail and organizational skills; ability to handle multiple tasks/priorities· Ability to perform and retain various skill related tasks, training, and operations Critical Competencies:· Customer Service Excellence · Passion for Results· Development· Accountability· Integrity· Relationships· Community· Job knowledge · Team Spirit· Safety· Quality· Adaptability / FlexibilityPerformance Standards:· Number of Open orders ($)· Orders per day· Non-stock inventory (X & F)· GM & GM% objectives defined by management· Product Knowledge· Line items per day· Sense of Urgency· Productivity· Communication · Resource Management Physical Requirements: Ability to push, pull, lift, and carry up to 50 lbs.Sit or stand for extended periods of time Talk or hear, both in person and by telephoneOccasional travel required Work Environment:Primarily indoors and on site in a controlled temperature environmentMay be required to go to customer site where the environmental conditions will vary (as appropriate for someone in the role)Ability to perform essential functions of the role in a work environment with a variation of noise levels to include moderate noise due to equipment, alarms and general conversationsAbility to perform in a competitive business environmentComputer/printer/copier/scanner, Telephone/cell, Forklift*, all equipment related to areaAbility to perform in a team environment embodying the Values & Principles while communicating in a professional mannerSustains housekeeping standards in accordance with appearance guidelines Safety Requirements: Report any unsafe task or operation immediately to management prior to continuing taskImmediately report incidents involving injury, illness, safety hazard or property damage.Wear appropriate personal protective equipment (PPE) as instructed by immediate supervisor.Comply with all company and customer OSHA, safety policies, procedures, rules, and best practicesParticipate in safety meetings and training.Be constantly aware of personal safety and that of coworkers.Ability to safely and effectively use and operate equipment required for work Training to be completed within 6 – 12 Months: · Comprehensive understanding of the vision, goals and objectives of the business unit· Company Business System Software· Demonstrated ability to perform CSR essential functions to successfully service assigned accounts · Company HRMS software · Internal Safety Training standards· Diversity Training· Rockwell SAP Training· SIMAN Training· Forklift Training *· Kirby Risk learning paths as applicable to the role· Successfully complete continuing education required to maintain knowledge of systems and programs Certificates/Licenses:Endorsements: 2 - For Hire with a clear and acceptable license check*Class C License with a clear and acceptable license check*Forklift Certification * * As Required