Queens, NY Kissena Blvd. Salary Range: $18.50/hr - $22.50/hr The Teller processes a variety of routine financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments, while delivering exceptional customer service. The incumbent actively engages customers and provides them with basic information regarding Apple Bank products/services and refers customers to more experienced colleagues to provide suitable financial solutions. The Teller is responsible for maintaining and balancing a cash drawer, listens to customers attentively, escalates issues to branch management as required and complies with Apple Bank policies and procedures to minimize risk and protect the financial well-being of the customer. ESSENTIAL DUTIES & RESPONSIBILITIES Perform basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provide exceptional customer service in a prompt, efficient and courteous manner. Respond to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develop basic knowledge of products/services offered by Apple Bank to effectively assist the customer; recognizes opportunities to offer additional bank product and services by referring customers to the appropriate colleague within branch, meeting assigned referral goals. Comply with all operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well-being of client; safeguard assigned cash and negotiable instruments. Maintain a cash drawer and follows proper balancing and reconciling procedures; prepares daily proof sheet at the close of business each day. Provides additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency. Perform non-teller clerical duties on a periodic basis. Adheres to the Bank’s Code of Conduct. Perform other duties and tasks as requested. SKILLS, EDUCATION, & EXPERIENCE High school diploma or GED required. Minimum 6 months of cash handling or customer service experience required, prior teller experience preferred but not required. Bilingual Mandarin and/or Cantonese speaker preferred. Customer service focus with ability to actively listen, eliciting information, comprehending customer issues/needs, and recommending solutions. Must display ability to understand Apple Bank product offerings. Strong interpersonal and organizational skills required. Excellent communication skills (verbal written). Display courteous and friendly behavior. Detail orientated and ability to function in a fast-paced environment. General math and basic computer skills required. Display willingness to be cross trained on non-teller functions. Self-motivated and ability to multitask effectively. Must display sound judgment and discretion when utilizing confidential information. Possesses strong work ethic, positive attitude. Ability to stand for extended periods of time. Ability to work weekends/extended hours and at neighboring branch locations when necessary. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success. Apple Bank’s employment policy is to provide equal opportunity to all persons. We have made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at talentacquisition@applebank.com. EEO is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Supplement: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf The Pay Transparency Notice: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf Know Your Rights: https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf