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Essential Duties / Responsibilities
Manage all third-party complaints (BBB, State Attorney, DOI, litigation, etc.) to fruition and within adherence to regulations by agency and / or state.
This would require customer engagement, claim evaluation / decision, independent discretion to override agreement guidelines to mitigate legal risk, litigation preparation and personalized responses to the third-party regulators without draft approval.
The focal point to execute remediation on high intense and sensitive complaints. Provide subject matter expertise, escalation support, communication, and guidance to contact center teams.
Incorporate proactive measures to identify at-risk claims to mitigate complaint propensity.
Monitor controllable cost, such as claim severity, and pursue effective cost oversight responsibilities. This would include implementation of workflow audits to validate those operational metrics.
This would not be limited to purchase order revisions and claim approvals.
Working Conditions :
Minimum Requirements :
Preferred Qualifications :
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Last updated : 2024-05-04
Full Time
Utilities
$81k-105k (estimate)
05/05/2024
06/21/2024
nrg.com
HOUSTON, TX
3,000 - 7,500
1840
Private
MAURICIO GUTIERREZ
$5B - $10B
Utilities
Baker Botts provides legal advisory services for energy, life sciences and technology sectors.
The job skills required for Customer analyst include Analysis, Customer Engagement, Presentation, Leadership, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer analyst positions, which can be used as a reference in future career path planning. As a Customer analyst, it can be promoted into senior positions as a Customer Insights Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer analyst. You can explore the career advancement for a Customer analyst below and select your interested title to get hiring information.