Wage/Salary: $65k - $75k

Position Summary:

The Director of Business Services is responsible for ensuring organizational effectiveness through smooth internal operations using a data-driven approach. The position ensures that systems are running effectively, and that all programs in Maine have the data, tools and information needed to achieve their objectives, as well as tracking performance and compliance with contractual obligations to ensure targets are met and standards are followed. The Director of Business Operations is a key member of the Maine leadership team and provides backup to the AVP of Operations and Communications.
Essential Functions

• Ensure operations have the data, tools, and resources needed to conduct daily service provision.
• Provide training to staff in Standard Operating Procedures, Workflow, Zoom products, and FedcapCARES utilization.
• Provides coaching and assist staff with troubleshooting Fedcap software including FedcapCARES and Zoom products 
• Identifies and documents new enhancements and modifications relating to FedcapCARES 
• Regularly produces data performance report and responds to data, audit, and other inquiries from the Department of Health Human Services’ Office of Family Independence.
• Provide Executive Director and leadership team with accurate and efficient performance data to assist with strategic planning and program execution.
• Ensure operational policies and guidelines for the organization are kept current and distributed regularly to staff.
• Adhere to policies, standards, and best practices for information security, user security, application and system network architecture, disaster recovery, and record retention.
• Ensure all metrics and reporting are accurately provided to Fedcap and the State of Maine and other internal and external stakeholders in publications, on websites and social media.
• Reviews the quality of services and activities within program areas through case reviews and trend analysis on key performance indicators and audit results. 
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in membership groups and committees.
• Perform other related duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Knowledge, Skills, and Abilities

• Demonstrable knowledge of
  • the mission, vision and goals of Fedcap Rehabilitation Services and The Fedcap Group and execution of relevant policies and procedures.
  • and experience working with low-income families.
  • excellent analytical skills; computer literate and highly proficient in Microsoft Office, including Excel or another database software.
  • strong organizational, administration, presentation, and communication skills (both verbal and written).
  • department policies and procedures and ability to support the program framework.
  • problem solving skills, have creativity and resourcefulness.
• Demonstrable ability to
  • follow agency and funders mission, philosophy and policies and procedures.
  • gather and synthesize information from a wide variety of people and sources.
  • commit to continuous improvement.
  • motivate staff, promote team building, share leadership. 
  • maintain the highest level of confidentiality.
  • exercise discretion and make decisions using sound judgment. 
  • manage time and multi-task.
  • demonstrate excellent operations, quantitative and qualitative analysis skills.
  • accept and provide constructive feedback with a humble desire to improve oneself and others. 
  • to be patient and sensitive to individuals with barriers.
  • Be sensitive to the needs of culturally and linguistically diverse employees and customer populations.
  • display honesty and ethical work performance.

Required Education and Experience

• Bachelor’s degree in Business Administration, Human Services, or related discipline; or equivalent experience demonstrated
• Familiarity with management information systems strongly preferred.
• Skills in delivering technical training to nontechnical professionals preferred.
• Proven ability to analyze and document business processes, gather requirements, and create functional specifications for IT projects.
• Experience conducting data analysis, data modeling, and creating data visualizations to support business decision-making.
• Track record of successfully collaborating with cross-functional teams to identify business needs and translate them into actionable solutions.
• Strong communication and interpersonal skills to effectively interact with stakeholders at all levels of the organization.
• Experience in conducting user acceptance testing (UAT) and ensuring the successful implementation of solutions.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

• This is a full-time position – 40 hours per workweek. 
• Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Occasional evening and weekend work may be required as job duties demand.

Travel

• Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Fedcap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employercommitted to diversity, M/F/D/V.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer