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Care Management Coordinator
$53k-88k (estimate)
Full Time | Ambulatory Healthcare Services
5 Days Ago
North Olympic Healthcare Network is Hiring a Care Management Coordinator Near Port Angeles, WA
Position SummaryThe Care Management Program Coordinator will work together with other members of the North Olympic Health Network Care Team to provide high quality, well-coordinated, highly organized, patient-centered care to patients and their families/care givers/support systems. The Care Management Program Coordinator will work in several capacities as a support role to the Provider-led Care Team.
Primary AccountabilitiesAt North Olympic Health Network, the Care Management Coordinator is a specialized role providing support to care teams and the care management programs with specific focus on OBAT Program support, Clallam Care Connections (3C) Program support, and other Care Management Programs support as needed.
Primary AccountabilitiesAt North Olympic Health Network, the Care Management Coordinator is a specialized role providing support to care teams and the care management programs with specific focus on OBAT Program support, Clallam Care Connections (3C) Program support, and other Care Management Programs support as needed.
- Care Coordination program support including backline coverage as needed.
- Coordinates and leads Care Management meetings as needed (including note taking and preparing agendas)
- Care Managment Programs billing support and documentation
- Care Management Programs database management and patient tracking.
- Creating and managing reports relevant to Care Management Programs.
- Serves as a core member of the OBAT care team and has the following specific accountabilities:
- Acts as a non-judgmental, knowledgeable, accessible liaison for patients and outside agencies interacting with the OBAT program and other departments within NOHN
- Help assure compliance with Federal, State and program guidelines and requirements pertaining to the care of patients with opioid use disorder. Safeguard confidential information.
- Works with the Behavioral Health Manager, OBAT clinical nurses, and office support staff to implement best practices for office-based opioid treatment and care coordination.
- Provides services including OBAT patient screenings, scheduling appointments and assisting patients with insurance coverage issues when needed.
- Attends and actively participates in OBAT collaborative meetings, team meetings, and trainings as assigned.
- Provides direct non-clinical program support and administrative services for the BAT clinical nurses and OBAT providers.
- Communicates and collaborates with providers and all members of the multi-disciplinary health care team as needed to facilitate OBAT patient registries, care delivery appointments, and community outreach activities.
- Works in partnership with external addiction facilities, mental health, and primary care agencies toward goals of collaborated care for patients, including routine communication with SUD treatment centers, and helping patients gain admission into treatment centers, as appropriate.
- Conducts appropriate community outreach with prospective referral sources.
- Completes all required OBAT and new patient paperwork with new patients.
- Assures the OBAT program follows NOHN administrative protocols.
- Assists with OBAT grant tracking when applicable
- Work in cooperation with the OBAT clinical nurses and other NOHN staff to assist patients through the healthcare system by acting as a patient advocate.
- Uses professional skills to the best of their ability
- Provides a positive patient-centered experience for every patient
- Considers safety of patients and works to help provide a safe environment
- Maintains a current up-to-date knowledge of new policies and procedures
- Works to create an efficient, highly productive environment utilizing LEAN methodology
- Documents needed patient information in an accurate, concise, and timely manner. Demonstrate competence in information management in both written and electronic documentation systems.
- Works collaboratively with all staff, providers and leadership
- Engages others as part of a team-oriented philosophy
- The Care Coordinator will work with practice leadership, providers, clinical staff, and ancillary care teams, as well as with patients, families/caregivers, to achieve healthcare and lifestyle goals and maintain open lines of communication across the care team.
- Care Coordinators assisting medical teams must be proficient in medical terminology, basic anatomy & physiology
- Care Coordinators assisting OBAT team must have any equivalent combination of knowledge, skills, abilities, education, and experience:
- Education: Bachelor's degree in social science or health related field preferred.
- Experience: A minimum of two (2) years of program coordination/facilitation in a healthcare setting is preferred. Experience with trauma informed care and anti-stigma work preferred.
- Licensure/Certification: Washington State Chemical Dependency Professional or Professional Trainee license are a plus but not required.
- Possess a professional, positive, team-oriented attitude
- Ability to communicate well with others through written and verbal interpersonal communication
- Ability to perform routine assignments independently
- Demonstrate attention to detail and organizational skill
- Demonstrate strong assessment skills (professional, situational & clinical)
- Possess or be willing to attain knowledge/expertise related to Chronic Care Management
- Ability to lead and engage in Motivational Interviewing techniques
- Possess basic computer skill and knowledge of NOHN EHR and Practice Management systems
- Possess or be willing to attain knowledge/expertise related to Population Health Management
- Ability to multi-task and prioritize with minimal direction
- Demonstrate critical thinking skills and emotional intelligence in the workplace
- Demonstrate patient-centric, customer service-oriented approach
- Uphold the mission, values, and principles of the organization
- Create and maintain a positive, team-based culture
- Must be able to walk intermittently for 8 hours.
- Some standing, sitting, bending, occasional lifting.
- Use hands and fingers to continually manipulate a keyboard.
- Must be able to verbally communicate and hear.
- Viewing the computer for 8 hours.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$53k-88k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/07/2024
WEBSITE
nohn-pa.org
HEADQUARTERS
PORT ANGELES, WA
SIZE
25 - 50
TYPE
Private
CEO
KAREN PAULSEN
REVENUE
$10M - $50M
INDUSTRY
Ambulatory Healthcare Services
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The following is the career advancement route for Care Management Coordinator positions, which can be used as a reference in future career path planning. As a Care Management Coordinator, it can be promoted into senior positions as a Managed Care Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Care Management Coordinator. You can explore the career advancement for a Care Management Coordinator below and select your interested title to get hiring information.
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