12 Jobs in Pleasanton, CA
Cypress HCM is Hiring a Business Analyst (Salesforce Service Cloud), 1183 Near Pleasanton, CA
About The RoleAs a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service. In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by Salesforce.com. We need a self-starter who can learn quickly, drive deliverables, and take pride in ensuring that the customer and analyst experience is kept at the forefront at all times.
Responsibilities
- Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best in class customer service
- Plan, prioritize and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs
- Assume role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing and release planning
- Work and collaborate cross functionally with business technology, environments, services and product teams to prioritize requirements and define the delivery roadmap
- Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues
- 3 years Business Analyst experience, preferably supporting enterprise-sized organizations.
- 2 years experience working with Salesforce.com Service Cloud.
- 1 year experience with agile development processes.
- Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment
- Previous experience providing technical/customer support
- Bachelor degree, or equivalent, and relevant working experience.
- Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus
- Salesforce certification is a plus
- Proficiency with JIRA and Confluence a huge plus
- $51.72/hour - $68.97/hour (W2)
Job Summary
Contractor
Business Services
$83k-103k (estimate)
06/07/2024
06/27/2024
CypressHCM.com
WALNUT CREEK, CA
50 - 100
2005
Private
BRIAN J VESCE
$10M - $50M
Business Services
Related Companies
About Cypress HCM
Cypress is a consulting company that offers marketing, payroll and recruitment services for businesses.
The job skills required for Business Analyst (Salesforce Service Cloud), 1183 include Business Requirements, Salesforce, Collaboration, Scrum, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Business Analyst (Salesforce Service Cloud), 1183. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Business Analyst (Salesforce Service Cloud), 1183. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Business Analyst (Salesforce Service Cloud), 1183 positions, which can be used as a reference in future career path planning. As a Business Analyst (Salesforce Service Cloud), 1183, it can be promoted into senior positions as a Business Systems Analyst IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Analyst (Salesforce Service Cloud), 1183. You can explore the career advancement for a Business Analyst (Salesforce Service Cloud), 1183 below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Volunteer to perform Business Analyst related tasks.
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Develop Visualizations and Practice Presenting Them.
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Acquire and Leverage on Relevant Skills.
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Being Diligent with Time Management.
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Step 3: View the best colleges and universities for Business Analyst.
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