Company DescriptionSusan’s Special Needs, carries a wide range of products including more than 2,000 wigs, turbans, hats, many different styles of breast forms, bras and swimsuits with mastectomy pockets and a line of products to accommodate the needs of women experiencing menopause. We have pajamas, tank tops and lounging wear for hot flashes, a line of skin care products designed by a group of oncologists to meet the needs of women undergoing chemotherapy and radiation treatment, non-metallic deodorant and specially formulated shampoo.Job DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDevelop and maintain a knowledge base of the evolving products and services.QualificationsHigh school diploma or general education degree (GED) required1 year of customer service experienceExperience working with inbound and outbound calls, customer retention, and inside sales preferredProficient in Microsoft OfficeExcellent interpersonal and communication skillsComfortable working in a high volume roleDemonstrated ability to prioritize tasks and manage time efficientlyBasic computer skills in various software and web-based applications.Additional InformationAll your information will be kept confidential according to EEO guidelines.