Job Overview:
We are seeking a skilled Front Desk Agent to join our team at a resort in a hospitality setting. The ideal candidate should have excellent communication skills, be proficient in guest relations, and possess a strong understanding of hotel operations.

Responsibilities:
- Greet guests upon arrival and provide exceptional customer service throughout their stay
- Perform check-in and check-out procedures efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Manage reservations and ensure accurate information in the hotel system
- Assist with night audit procedures as needed
- Operate phone systems and direct calls to the appropriate department
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in a hotel or resort setting is preferred
- Proficiency in phone etiquette and handling guest relations
- Strong multitasking abilities in a fast-paced environment
- Excellent communication skills, both verbal and written
- Bilingual or multilingual proficiency is a plus
- Knowledge of hospitality management practices is advantageous

This position offers the opportunity to work in a dynamic hospitality environment where you can utilize your skills in guest services and front desk operations. If you are a dedicated individual with a passion for providing exceptional service to guests, we encourage you to apply for this exciting Front Desk Agent position.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Plano, TX 75023 (Required)

Ability to Relocate:

• Plano, TX 75023: Relocate before starting work (Required)

Work Location: In person