1 Job in Placentia, CA
Amtec Human Capital Inc is Hiring a Customer service representative Near Placentia, CA
PURPOSE AND PRINCIPLE RESPONSIBILITESWe are seeking an experienced Customer Service Representative to join our team who will be responsible for providing exceptional customer service to our clients.
Additionally, you will work closely with our sales team to ensure that our customers receive the best possible service.ESSENTIAL DUTIES-Act as the primary point of contact for clients, providing timely and accurate responses to inquiries, concerns, and requests for information-Work with clients to resolve any issues or problems they may encounter, escalating issues to the appropriate department as necessary-Maintain accurate and up-to-date records of all customer interactions, including communication history, issues, and resolutions-Collaborate with our sales team to ensure that our customers receive the best possible service-Stay up-to-date on industry regulations, compliance requirements, and changes in contract requirements-Proactively communicate with clients to identify opportunities for upselling and cross-selling products and services-Develop and maintain positive relationships with clients, focusing on building long-term partnerships and increasing customer loyaltyEDUCATION AND / OR EXPERIENCE REQUIRED -High school diploma or equivalent required;
bachelor's degree preferred-2 years of experience in customer service or related fiel-Aerospace experience preferredOTHER SKILLS AND ABILITIES-Strong communication skills, both written and verbal-Excellent problem-solving and conflict resolution skills-Ability to work independently and collaboratively with cross-functional teams-Strong attention to detail and organizational skills-Proficiency in Microsoft Office and customer relationship management (CRM) softwareWORKING CONDITIONS AND PHYSICAL REQUIREMENTSGeneral office environment with office equipment usage.
Requires usage of computer and computer software. Standing, fine dexterity, sitting, and handling. Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing / pulling, bending, and crouching.
Last updated : 2024-05-12
Job Summary
Full Time
Business Services
$42k-53k (estimate)
05/14/2024
06/21/2024
amtec4engineering.com
Brea, CA
<25
Business Services
Related Companies
The job skills required for Customer service representative include Customer Service, Problem Solving, Products and Services, Communication Skills, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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