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Civil & Environmental Consultants, Inc.
Pittsburgh, PA | Full Time
$82k-102k (estimate)
2 Months Ago
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Hilton Garden Inn Pittsburgh Downtown/Revel +...
Pittsburgh, PA | Full Time
$28k-33k (estimate)
5 Days Ago
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RM Creative Architects and Interior Designers
Pittsburgh, PA | Full Time
$109k-136k (estimate)
2 Weeks Ago
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Hilton Garden Inn Pittsburgh Downtown/Revel + Roost
Pittsburgh, PA | Part Time
$27k-32k (estimate)
11 Months Ago
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Quality Review Specialist
$93k-111k (estimate)
Full Time
Just Posted
U.S. Department of the Treasury is Hiring a Quality Review Specialist Near Pittsburgh, PA
Duties
WHAT IS THE TAXPAYERS' SERVICES (FORMERLY WAGE & INVESTMENT) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas: Joint Operations Center
The following are the duties of this position at the full working level:
Help
RequirementsConditions of Employment
Standard Position Descriptions (spd)PD99201 and PD99202
Visit the IRS SPD Library to access the position descriptions.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-9 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes:
EDUCATION: A Master's degree or Two full years of progressively higher-level graduate education leading to a Master's or equivalent degree in
or LLB or JD, if related.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
SPECIALIZED EXPERIENCE: GS-11 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes:
EDUCATION: A Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree or LL.M., if related.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
You Must Meet The Following Special Requirements
Education
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional information
Read more
WHAT IS THE TAXPAYERS' SERVICES (FORMERLY WAGE & INVESTMENT) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas: Joint Operations Center
The following are the duties of this position at the full working level:
- Develops/assists in formulating propose changes to current processes; prepares draft documents, technical material, and other guidance in order to implement/coordinate new or updated procedures. Reviews legislative and program proposals/changes to determine impact on the call site/TAC and the quality of service to the taxpayer.
- Evaluates current procedures and policy proposes appropriate action, which may include providing draft Probe and Response Guide and IRM revisions.
- Works closely with the CQRS management and analysts and develops communication with appropriate field personnel in order to address issues that impact the call site and AMS, Compliance, E-Help services and Field Assistance customers, such as establishing procedures for inclusion in the Probe and Response guide and IRM.
- Measures the accuracy of service provided to AMS, Compliance, E-Help services and Field Assistance telephone customers and the accuracy of E-Mail written responses to customers. Uses quality monitoring information, as well as local diagnostic reports, to assess quality and to identify trends affecting quality, which may indicate training needs, procedural problems or other areas needing emphasis.
- Develops and prepares written or oral reports summarizing activities, identifying quality problem areas and recommending solutions for improvements.
Help
RequirementsConditions of Employment
Standard Position Descriptions (spd)PD99201 and PD99202
Visit the IRS SPD Library to access the position descriptions.
- Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-9 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes:
- Experience with Field Assistance (FA) Contacts, Field Assistance (FA) Procedural, Account Phones International, Tax Law International, and Account Phones General procedures.
- Experience with oral and written communications and Quality Review. Experience with Verint/Ultra Contact Recording.
- Experience using the Embedded Quality Review System (EQRS)/National Quality Review System (NQRS) and writing evaluative/non-evaluative reviews based on taxpayer contacts.
- Experience with computer programs (i.e. Outlook, Excel & Word).
- Experience with Internal Programs such as IDRS, Account Management Services (AMS), and Integrated Automation Technologies (IAT).
- Experience using and researching ITLA, IRS Publications, IRMs, and Service wide Electronic Research Program (SERP)).
EDUCATION: A Master's degree or Two full years of progressively higher-level graduate education leading to a Master's or equivalent degree in
or LLB or JD, if related.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
SPECIALIZED EXPERIENCE: GS-11 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes:
- Experience with Field Assistance (FA) Contacts, Field Assistance (FA) Procedural, Account Phones International, Tax Law International, and Account Phones General procedures.
- Experience with oral and written communications and Quality Review.
- Experience with Verint/Ultra Contact Recording.
- Experience using the Embedded Quality Review System (EQRS)/National Quality Review System (NQRS) and writing evaluative/non-evaluative reviews based on taxpayer contacts.
- Experience with computer programs (i.e. Outlook, Excel & Word).
- Experience with Internal Programs such as IDRS, Account Management Services (AMS), and Integrated Automation Technologies (IAT).
- Experience using and researching ITLA, IRS Publications, IRMs, and Servicewide Electronic Research Program (SERP).
- Experience with the Rebuttal Process and the Form 14448.
EDUCATION: A Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree or LL.M., if related.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
You Must Meet The Following Special Requirements
- Specialized skillset in performing Quality Reviews
Education
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional information
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
- This is a bargaining unit position.
- Tour of Duty: Monday - Friday, 8:00am - 4:30pm ET
- Alternative work schedule, staggered work hours or telework may be available.
- In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
Read more
Job Summary
JOB TYPE
Full Time
SALARY
$93k-111k (estimate)
POST DATE
05/22/2024
EXPIRATION DATE
06/17/2024
WEBSITE
treasury.gov
HEADQUARTERS
Washington, DC
SIZE
>50,000
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The job skills required for Quality Review Specialist include Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Review Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Review Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Quality Review Specialist positions, which can be used as a reference in future career path planning. As a Quality Review Specialist, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Review Specialist. You can explore the career advancement for a Quality Review Specialist below and select your interested title to get hiring information.
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