SUMMARY

The position duties will revolve around research National Account chargebacks and large street account chargebacks. Responsibility will include researching and validating chargebacks against contracts/agreements. Declining Unauthorized Chargebacks and collecting from customer. Reporting both Authorized Chargebacks and Unauthorized Chargebacks on a monthly basis to management.

As a Chargebacks Specialist, you will be responsible for monitoring daily chargeback operations, including investigating deductions, rebates, while leveraging extensive problem-solving and analytical thinking to meet department goals and deadlines, ensuring appropriate credits are issued, and chargeback deductions are reconciled so that contractual obligations are met. This includes business activities and operations assigned by the Director of Credit and Collections. Perform and manage skipped invoices and ensure timely payment processing. Communicate with customers and sales representatives positively and proactively. Apply principles of accounting to maintain financial data related to Accounts Receivable, collections, and general accounting by performing the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Primary point of contact for customers & sales team ensuring their inquiries and requests are addressed in a timely manner.
• Responsible for processing and reconciling customer disputes, posting chargeback credit, maintaining documentation of chargebacks, and updating notes
• Communicate with internal teams to research claims to determine validity of deductions.
• Analyze chargeback for compliance against customer agreement.
• Reconcile rebate deductions against related credit memos while reporting on deduction discrepancies.
• Research deductions related to prompt pay discounts, sales tracing fees and administrative fees to determine validity based negotiated contract agreements
• Investigate payment deductions related to overages, shortages and damages
• Initiate actions on Unauthorized Deductions to include repayment from customers as applicable and/or the reclassification when appropriate.
• Initiate actions on Authorized Deductions and clear deductions in compliance of office policy and procedures
• Work closely with various levels of Sales to resolve overdue invoices, deduction and recommend further action required for all delinquent accounts
• Work closely with Cash Applications as needed to ensure payments are appropriately applied.
• Prepare reports and statistical data and information pertaining to collection activities to report to management.

• Review analysis of customer aging to plan and determine appropriate action when collecting customer past due balances.
• Document and submit for approval small balances and bad debt adjustments.
• Maintain credit files and related records in accordance with company practices and regulatory requirements.
• Provide outside auditors with requested information related to Accounts Receivable and customer account balances.
• Assist with special projects and cross train in other areas of the department.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Exemplify the BakeMark core values in all aspects of assigned duties.

QUALIFICATIONS

• This position requires a pro-active, problem-solving individual who is able to manage a varied workload with constantly changing priorities.
• The individual must be detail oriented, accurate, well organized and able to work effectively under pressure.
• Must have excellent listening, verbal and written communication skills.
• Must be able to meet expectations of the position with minimal guidance or supervision.

EDUCATION / EXPERIENCE

• Position requires High School diploma or equivalent.
• College level accounting coursework or comparable work experience is required.
• A minimum of four years Accounts Receivable experience in commercial credit, to include collections and customer service is required.
• Strong computerized Accounts Receivable skills and intermediate spreadsheet and word processing skills are required.