JOB TITLE: Customer Account Specialist

Status: Non-Exempt/Hourly

Shift: Day/As-Needed

Dept.: Customer Service

Reporting to: Account/CS Manager

SUMMARY: Customer Account Specialist activities are to maximize company profitability while providing a hassle free experience for customers. Interact with customers to provide information in response to inquiries about products and services, handle and resolve customer concerns, update inventory management systems, compile information and generate reports as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist in coordinating efforts between support departments to prevent/resolve customer issues
• Communicate with customers concerning orders, receipts, shipments, products, returns and packaging
• Receive and enter orders into appropriate inventory management systems
• Communicate receipts and shipments to customers as requested
• Provide appropriate documents and labels to production personnel
• Communicate with customers when necessary to advise of ship delays and/or obtain information necessary to process orders
• Manage samples per customer requirements 
• Generate shipping documents, labels, BOL, customer order files, CoA or any other required documents
• Initiate carriers or tracers when required
• Coordinate receipts and deliveries with shipping and receiving department
• Fill out forms, determine changes for services, update appropriate personnel
• Obtain customer feedback information
• Inventory counting and inventory reconciliation
• Knowledgeable in job responsibilities/tasks for other Customer Account Specialist as assigned; serves as back-up for role as needed
• Perform other duties as assigned

QUALIFICATIONS:

• Excellent customer service skills (friendly, courteous and helpful)
• Customer focused; experience interfacing with customer – 3 to 5 years
• Experience in SAP or similar inventory management system desired
• Proficient at computer operation, keyboarding, and internet operation
• Good grammar, voice and diction
• Excellent communication skills
• Ability to interpret instructions
• Ability to calculate figures and amounts
• High level of organization.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 30 pounds.

EEO STATEMENT:

REO Logistics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, REO Logistics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.