9 Jobs in Parker, CO
Ethos Veterinary Health is Hiring a Veterinary Customer Service Representative Near Parker, CO
- At least ONE YEAR of in-person customer service experience is REQUIRED for this role.**
- Flex Schedule - TBD. Schedule subject to change based off of the needs of the hospital* *This position will pay $18-$20 hourly DOE*
- Answer multiple phone lines, collect information and routes calls and message appropriately to various departments
- Schedule and check-in and out for appointments for various specialty departments and emergency room
- Provide excellent customer service to clients waiting, including emotionally challenging and emergent situations
- Management of walk-in euthanasia, including reviewing cremation options
- Collection of deposits, fees, and invoices utilizing multiple payment methods
- Management of client accounts, records and associated paperwork
- Following established procedures, calls for urgent assistance for critical patients presenting through the Emergency Room
- Maintains accurate wait times for Emergency Room and updates clients as appropriate
- Rotates through dedicated phone support shifts, managing all incoming calls
- Manages utilization of all exam rooms
- Keep the front desk, exam rooms, and lobby clean at all times
- Scan in documents to patient charts and maintain records
- Send appointment reminder emails, calls and texts
- Verification that upcoming appointments are accurately scheduled, confirmed and records have been obtained
- Management of memorial and cremation products
- In partnership with the Referral Coordinator, facilitate appointments from referring veterinarians
- Other duties as assigned
- At least one year of in-person customer service experience
- 1 year of veterinary or human medical field experience
- Experience with payment collection
- Experience managing multiple phone lines
- Experience with high level of accuracy with data entry
- Knowledge of EasyVet and/or experience with other medical record systems
Computer Skills: Knowledge of Microsoft Office Products, internet navigation, and messaging programs.
Language Ability: Ability to speak in an understandable manner and understand the English language.
Skill Requirements: Strong ability to multitask and anticipate needs. Excellent communication between all team members.
Emotional Demands: The Reception Department is a fast-paced, high stress environment. A CSR will interact with clients, staff, and patients. A CSR must handle stress well and keep a positive attitude with clients and fellow employees. The employee should excel at conflict resolution and be superb at problem solving.
Reasoning Ability:Ability to define problems, collect data, and draw valid conclusions. Ability to read and interpret documents such as client discharge instructions, financial statements, CSR instructions and procedure manuals.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure. Ability to calculate figures and amounts such as discounts.
Physical Requirements: This job is physically active and may require frequent bending. The employee is frequently required to walk, sit, and use hands. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee is regularly required to talk or hear.
Work Environment: The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. The noise level in the work environment is usually moderate. The work environment is predominantly indoors.
Interacts with: All areas of the Hospital.
Benefits: Health insurance, dental, vision, 401(k) w/matching, employee assistance program, annual continuing education (CE) hours, annual CE allowance, uniform allowance, shift differential pay, paid sick days, paid time off, paid bereavement days, holiday premium pay, on-call incentives, license reimbursement, referral program.
How and when to apply: Apply online. The deadline to apply is Friday, June 14th but may be extended as needed. Review of applicants will begin immediately.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Job Summary
Full Time
$35k-44k (estimate)
05/08/2024
06/27/2024
ethosvet.com
CRESTWOOD, IL
500 - 1,000
2015
<$5M
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About Ethos Veterinary Health
To see our current job openings go to: www.ethosvet.com/careers History Ethos Veterinary Health is the result of the merger of four specialty hospital groups that have worked closely together over the past eight years: IVG Hospitals in New England, Premier Veterinary Group in Chicago, Wheat Ridge Animal Hospital in Denver and Veterinary Specialty Hospital of San Diego. In April 2016, we were pleased to welcome Peak Veterinary Referral Center to our network. Our Mission We provide unsurpassed veterinary health care for patients and their human companions. Our Vision We will create a unique and ...
impactful science-focused animal health company with an emphasis on collaboration, evidence-based decision making, a commitment to the veterinary ethos, and cultivation of passion for what we do, which will revolutionize the veterinary industry.
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The job skills required for Veterinary Customer Service Representative include Customer Service, CSR, Microsoft Office, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Veterinary Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Veterinary Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Veterinary Customer Service Representative positions, which can be used as a reference in future career path planning. As a Veterinary Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Veterinary Customer Service Representative. You can explore the career advancement for a Veterinary Customer Service Representative below and select your interested title to get hiring information.
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