9 Jobs in Panama, FL
Bikini Beach Resort is Hiring a Front Office Manager Near Panama, FL
Summary
The Front Office Manager oversees all guest services operations, including front desk, to ensure quality and guest satisfaction. Must have thorough knowledge of property management software (PMS) or hotel reservation software.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Should have an eye for detail and the ability to effectively deal with guests and other departments.
- Responsible for enhancing Customer Satisfaction by responding to Guest Feedback, Social Media Reviews, etc.
- Responsible for improving the department financial performance by up selling and managing room revenue.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Maintains a thorough knowledge of the room locations, types of rooms, package plans, and all hotel facilities/amenities.
- Takes reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
- Oversees and supervises guest arrivals and departures and ensures that the pricing policy and internal audit procedures are duly applied.
- Checks-in and checks-out guests as needed, assigns rooms for the day per guest requests and reservation details, assists guests in booking reservations and canceling reservations as needed, processes payments for guest bills.
- Provides quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
- Minimizes loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
- Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Monitors and coordinates group reservations activity with the sales department.
- Follows up on all tentative bookings and updates reservation status.
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
- Monitors telephone etiquette and general performance of reservations staff daily.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.
- Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Has a good knowledge of all systems and standard operating procedures of Front Office.
- Ensures that guest documentation and information is available and up to date.
- Performs any other duties as assigned by management.
Qualifications
1. Minimum 2 years of experience as an Assistant Front Office Manager, Reservation Supervisor, or Front Office Supervisor.
2. Should be able to work independently and with minimum supervision.
3. Excellent customer service skills.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Have a strong attention to details.
6. Must be able to multi-task.
7. Must be a team player.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Panama City Beach, FL 32407 (Required)
Ability to Relocate:
- Panama City Beach, FL 32407: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Accommodations
$44k-65k (estimate)
05/23/2024
09/18/2024
bikinibeachresort.com
Panama City Beach, FL
<25
Accommodations
Related Companies
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Service Quality, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
Similar Jobs
Popular Articles
