5 Hotel Front Desk Clerk Jobs in Panama, FL
Comfort Inn & Suites Panama City Beach - Pier Park Area is Hiring a Hotel Front Desk Clerk Near Panama, FL
Description
We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To succeed as a hotel front desk, you should provide guests with general information about the hotel and surrounding area and stay up-to-date on attractions that may interest guests.
Available Shift Times:
11:00pm to 7:00am
Requirements
The Night Auditor is responsible for checking Front Office accounting records for accuracy daily, summarizing, and compiling information for the hotel's financial records while tracking room revenue, occupancy percentages, and other Front Office operating statistics. Also, this role is responsible for preparing a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Provides quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
- Processes guests' check-ins and check-outs as needed, assigns rooms for the day per guest requests and reservation details, assists guests in booking reservations and canceling reservations as needed, posts room charges and taxes to guest accounts, processes payments for guest bills.
- Transfers charges and deposits to master accounts, verifying all account postings and balances.
- Prints up and files reservations for the next business day.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Prepares a summary of cash, check, and credit card activities.
- Verifies, postings, and documents for accuracy. Records, stores, accesses, and/or analyzes computerized financial information.
- Follows the End of Day/Night Audit Checklist.
- Performs wake-up calls.
- Runs end of day process in property management software (PMS).
- Stays current on developments within the hotel by reviewing communications to each shift.
- Minimizes loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
- Monitors customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
- Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
- Follows all company's policies, procedures, and meets standards.
- Must maintain a clean and safe work environment and reports any safety issues to management immediately.
- Performs any other duties as assigned by management.
Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum 1 year of customer service experience required, hospitality industry preferred.
3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Knowledge of reservation and POS systems.
6. Ability to work with computers and good knowledge of operating software preferred.
7. Must be able to multi-task and be detail-oriented.
8. Must be a team player.
9. Ability to work independently with minimal supervision in a high degree of autonomy.Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.
10. Must keep “Marketplace” stocked at all times and report any low supply to AGM
Benefits
Hourly starting at $12- $15 plus bonuses and benefits
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Job Summary
Part Time
$24k-30k (estimate)
03/19/2024
05/18/2024
The job skills required for Hotel Front Desk Clerk include Customer Service, Front Office, Credit Card, Accounting, Payment Method, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Clerk positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Clerk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Clerk. You can explore the career advancement for a Hotel Front Desk Clerk below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Clerk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Clerk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Clerk job description and responsibilities
Assigning guests to their rooms and distributing hotel room keys.
03/25/2022: Appleton, WI
Hotel Front Desk Clerk provide customer service to guests at the establishments front desk.
04/02/2022: Stamford, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
04/18/2022: Atlanta, GA
To stand and move throughout the front office and continuously perform essential job functions.
02/02/2022: Alamogordo, NM
Hotel front desk employees are responsible for making sure each guest has a pleasant experience at a hotel.
04/08/2022: Santa Fe, NM
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Clerk jobs
That will depend on their qualifications, experience, and willingness to learn more and, to a great extent, on the management policies of the hotel.
01/28/2022: Atlantic City, NJ
While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
03/01/2022: Seattle, WA
The range of a Hotel Front Desk Clerk’s duties will vary depending on the size of the establishment.
02/02/2022: Bradenton, FL
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
03/07/2022: Bridgeport, CT
Employers look for front desk skills on candidate to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
04/12/2022: Green Bay, WI
Step 3: View the best colleges and universities for Hotel Front Desk Clerk.
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