Role: Flagship General Manager

Location: Portland, OR

We founded FACE PLANT to bend the arc of history and change the trajectory of global warming by building the most loved fast-food brand worldwide through our plant-based menu and the magical experience we create for our employees and customers. As a team, we can only bring this vision to life with the right leaders on board. Thank you for your time and consideration – we appreciate it immensely. As our Flagship and first GM, reporting directly to Face Plant CEO and founder, you will play a critical role in our future. This role has tremendous growth opportunities as we plan to scale Face Plant to be the most loved fast-food brand!

Here’s where you’ll drive:

• Lead operational execution for our flagship drive-thru location – focusing on People and P&L.
• Help define and develop a team culture you know is required for us to perform our best.
• Achieve industry-leading retention via hiring, training, and management of crew members.
• Help develop our training manual, focusing on everything from kitchen processes to customer-facing communications in our drive-thru lanes.
• Deeply understand your stores P&L - help craft and execute to budgets and operating goals. Have a gifted ability to balance managing costs and drive an increase to top line.
• Obsess and refine the details to convert good operations into best-in-class, across areas such as waste, wait times, crew turnover, cook times, satisfaction scores, etc.

About You! In addition to experience across the above responsibilities, qualifications for this role include:

• Passion for exceptional service and delivering a new standard in employee & customer experience.
• The flexibility / open-mindedness to imagine and embrace new ideas - and not solely rely on those best practices from previous employers alone.
• Obsessive attention to detail and comfort with ambiguity.
• A growth and curiosity mindset – with a deep desire to always be learning and innovating on behalf our employees and customers.

Thank you for your time and consideration.

Benefits:

• Highly competitive salary: $75K to $100K
• Signing bonus (after successful first 90 days): $2,500
• Quarterly bonus, up to $15K in annual total
• Potential for profit sharing
• Paid Time Off
• Free meals on the clock and 50% off meals off the clock
• Full benefits (Medical, Vision, Dental) after 30 days

Maxims:

At Face Plant, we ground our actions in the below maxims that the founding team created in the early days of our brand. They may evolve and we would love to have you on that journey.

• We will find a way. In building something new, we will face countless brick walls in our path. Each represents an initial failure – and failure is often the only way forward for us. We must be water against the brick and find a way through grit and ingenuity, and at times a different path entirely. Hard does not mean we are wrong. Hard means we are the first, and we should draw energy and pride from the hard.
• Our first customers are our employees. The only way we deliver a magical experience for the customers we serve, is if we deliver on that same promise for the employees who lead us in each of our restaurants. In doing so, we can become the best service place to work in the world.
• The answer is the connection we can create. Only through forging a deeper relationship than ever before with our customers – through caring, generosity, and joy – will we bend the arc. Connection not commerce. Community not commerce. And know, that the value of any decision which prioritizes that customer relationship will drive far greater value than the few dollars or cents it may cost us in the moment.
• Focus on the few. What are the one or two things we must be exceptional at? Let’s do those and nothing else. Focus unlocks the otherwise impossible – to make something incredible, and to do it with great urgency and speed.
• Character matters. The journey can only be achieved through the make-up of our character, built on humility, diversity, trust, and togetherness – and some fun along the way.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Quick service & fast food restaurant

Ability to Commute:

• Portland, OR 97217 (Required)

Work Location: In person