Our client, a large, global financial exchange , is seeking a Product Support Specialist to join their team onsite out of Overland Park, Kansas!

Responsibilities

• Maintains and fosters the relationship between the clients and the company by ensuring client satisfaction, maintaining client communication, and problem resolution.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.

Qualifications

• High school diploma or GED
• 0 - 1 years of product and / or application support
• 0 - 1 customer-facing experience in a call center
• Mortgage industry experience
• Experience in troubleshooting and triaging software applications
• Experience working in a client-facing role

Motion Recruitment Partners is an Equal Opportunity Employer, including disability / vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.

Employment is subject to the successful completion of pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employee Accommodation policy.

Applicants need to make their needs known in advance.

Last updated : 2024-05-13