Responsibilities

• Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and / or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher / remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

Experience Required

4 years of electronics, repair, field, or related industry experience.

Skills Required

• Knowledgeable in electronics, data communications, or related area of expertise.
• Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods of time.
• Demonstrate dexterity when working with tools and work with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and / or; be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
• LI-LF1

Last updated : 2024-05-17