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The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services.
· Deploy and troubleshoot PC hardware, mobile devices, and network printers
· Imaging and troubleshooting of Microsoft Windows (10)
· Administer user groups and permissions in Microsoft Azure AD
· Prepare SCCM Deployment images and software updates on monthly basis
· Provide instruction and troubleshoot Microsoft Office
· Troubleshoot a wide variety of systems and applications
· Utilization of Active Directory for user management
· Working knowledge of Azure AD, Exchange Online, MFA Setup.
· Monitors helpdesk queue and uses it to track incident status and resolution
· Maintain system inventory
· Identifies tasks to be escalated and assigns to appropriate personnel
· Other tasks as assigned
· 4-5 years of experience preferred
· A and/or MCSA preferred
· Good communication skills (verbal and written)
· Ability to prioritize and execute tasks in high-pressure environment
· Willingness to travel
· Range of Pay $31.00 - $33.00 per hour.
· #INDONT
Full Time
Consumer Goods
$63k-79k (estimate)
05/13/2024
08/10/2024
ajinomotofoods.com
ONTARIO, CA
1,000 - 3,000
2015
SUMIO MAEDA
$1B - $3B
Consumer Goods
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The job skills required for Helpdesk Analyst II include Troubleshooting, Technical Support, Active Directory, Microsoft Office, Communication Skills, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Analyst II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Analyst II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Analyst II positions, which can be used as a reference in future career path planning. As a Helpdesk Analyst II, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Analyst II. You can explore the career advancement for a Helpdesk Analyst II below and select your interested title to get hiring information.