Position Summary

The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services.

Position Essential Duties and Responsibilities

· Deploy and troubleshoot PC hardware, mobile devices, and network printers

· Imaging and troubleshooting of Microsoft Windows (10)

· Administer user groups and permissions in Microsoft Azure AD

· Prepare SCCM Deployment images and software updates on monthly basis

· Provide instruction and troubleshoot Microsoft Office

· Troubleshoot a wide variety of systems and applications

· Utilization of Active Directory for user management

· Working knowledge of Azure AD, Exchange Online, MFA Setup.

· Monitors helpdesk queue and uses it to track incident status and resolution

· Maintain system inventory

· Identifies tasks to be escalated and assigns to appropriate personnel

· Other tasks as assigned

Position Qualifications

· 4-5 years of experience preferred

· A and/or MCSA preferred

· Good communication skills (verbal and written)

· Ability to prioritize and execute tasks in high-pressure environment

· Willingness to travel

· Range of Pay $31.00 - $33.00 per hour. 

· #INDONT