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BUSINESS PHILOSOPHY: Orthofeet has two primary objectives that direct our approach to operating a business. One is to offer the ultimate in comfort, function and style in footwear, orthotic insoles and socks. The other is to provide the very best customer service possible, as we have long recognized the importance of satisfied, happy customers.
Responsibilities:
- Communicate effectively with customers via phone, email, and chat to address their inquiries and provide assistance
- Utilize phone etiquette skills to handle inbound and outbound calls professionally and efficiently
- Provide accurate and timely information to customers regarding products, services, and promotions
- Upsell additional products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend suitable solutions or alternatives
- Maintain customer records by updating account information
- Resolve customer complaints or issues in a calm and professional manner
- Collaborate with other team members to ensure excellent customer service delivery
Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; bilingual or multilingual abilities are a plus
- Strong problem-solving skills with the ability to analyze information and make sound decisions
- Proficient in data entry and computer skills
- Outstanding interpersonal skills with the ability to build rapport with customers
- Strong attention to detail and accuracy in handling customer information
We offer ongoing training, and opportunities for career advancement. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$43k-54k (estimate)
03/25/2024
07/19/2024
footcomfortonline.com
New Milford, NJ
<25
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Written Communication, Attention to Detail, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.