Description

Summary/Objective 

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with employees involved in the order fulfillment process. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain files and follow up on all customer quotes.
2. Enter customer orders into Sales Pad.
3. Provides timely and accurate information on customer order status and product knowledge requests.
4. Follows up on orders in various stages of the manufacturing process to ensure delivery by specified dates.
5. Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
6. Processes customer orders/changes/returns according to established department policies and procedures.
7. Works closely with the credit department to resolve disputed credit issues.
8. Provides timely feedback to the company regarding service failures or customer concerns.
9. Compiles statistics and prepares various reports for management.
10. Direct customer inquiries on product specifications and applications to appropriate engineer / division.
11. Meet and exceed customer’s service expectations.

•Comprehensive BlueCross BlueShield Medical

•401K Match 

•Dental Coverage

•12 Paid Holidays

•Generous Prescription Coverage 

•Employee Referral Bonus

•Vision coverage 

•Paid Vacations and Paid PTO

•Annual onsite eye exams

•2nd Shift Differential 

•$100 Wellness Reimbursement 

•Tuition Reimbursement 

•Medical and Dependent Care FSA 

•Overtime Available

•Paid Medical “Opt-Out” option

•Company supplied PPE 

•Company paid Life Insurance

•Flexible working hours 

•AFLAC

•Employee Appreciation Events 

•Voluntary Life Insurance

•Annual performance reviews & merit increases? 

Our clean facilities offer many Free Amenities including: Hot coffee, Tea, Hot Cocoa, Water coolers. Microwaves, refrigerators, toaster ovens, and Vending machines available for employee use.

Requirements

Competencies

1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation
6. Technical Capacity

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. A moderate level of interaction with coworkers on the manufacturing floor will be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. to 4:30p.m.

Required Education and Experience

1. High School Diploma or equivalent
2. 1 – 3 years prior customer service experience
3. Microsoft Office Proficiency

Preferred Education and Experience

1. 3 – 5 years prior customer service experience
2. Prior experience in the microelectronics’ industry