5 Jobs in Norfolk, VA
Qodoro is Hiring a Customer Account Specialist Near Norfolk, VA
Work Location: Norfolk, VA
Duration: 1 Year (Contract to Hire)
Job SummaryWorking as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries including high bill inquiries, support/assistance to resolve customer inquiries, performing billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers. The client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of the client's Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Top Required SkillsMust have 2 years of customer-facing experience (in person or by phone)
Must have strong computer skills (Microsoft Office, video conferencing, etc.)
Must be able to multi-task between activities and screens during customer interactions.
Experience working with the public where the customer experience is the main focus.
Required Soft SkillsMust have STRONG interpersonal communication skills with customers, supervisors, and peers.
Nice To Have SkillsBi-lingual is wonderful, but not required.
Preferred Years Of ExperienceMinimum 2 years of experience in an inbound call center environment
It would be a plus to also have experience with utilities
EducationHS/GED Required
Associate Degree Preferred, Not RequiredIndustry Experience: Customer Service fields especially inbound call center
Job Summary
Full Time
$44k-57k (estimate)
05/20/2024
06/05/2024
www.qodoro.com
New York City, New York
25 - 50
Brody Williams
$5M - $10M
Related Companies
The job skills required for Customer Account Specialist include Customer Service, Billing, Account Management, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Specialist positions, which can be used as a reference in future career path planning. As a Customer Account Specialist, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist. You can explore the career advancement for a Customer Account Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Specialist job description and responsibilities
Build and develop relationships with customers to ensure continued partnership.
01/18/2022: Phoenix, AZ
Respond to customers with a sense of urgency to provide an excellent customer experience.
01/03/2022: Vincennes, IN
Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.
01/12/2022: Yakima, WA
Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.
03/09/2022: Stockton, CA
The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
02/06/2022: Great Falls, MT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Specialist jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
02/11/2022: Chillicothe, OH
Client Account specialists must also set up and create archives for client records.
01/06/2022: Appleton, WI
As such, customer account specialist are expected to provide first-class service to their customers.
01/25/2022: Vincennes, IN
Manage endorsement requests and change requests from customers.
03/26/2022: Los Angeles, CA
Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.
01/06/2022: New Britain, CT
Step 3: View the best colleges and universities for Customer Account Specialist.
Similar Jobs
Popular Articles
