Position Overview:

ABC Insurance Group is a thriving insurance brokerage firm looking for support staff to help with our fast-growing client base! In this role we seek an energetic professional interested in helping our clients maintain and understand their insurance coverage requirements through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with a company that really cares about its employees and clients.

Key Responsibilities:

• Establish customer relationships and follow up with customers
• Provide prompt, accurate, and friendly customer service
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Work alongside Insurance Agents to provide administrative support
• Tasks include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications
• Maintain a strong work ethic with a total commitment to success each and every day

Education and Experience Requirements:

• High School Diploma or GED (required)
• Previous insurance industry work experience (1-2 years)
• Previous customer service experience (1-2 years)

Functional Skills Required:

• Excellent communication skills - written, verbal and listening
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Posses a detail oriented and proactive problem solving mind
• Dedication to customer service and building exceptional working relationships within the company and with our vendors
• Pride in getting work done accurately and timely
• High degree of independence, dependability, and motivation

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. You will be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is based on experience and qualifications. If you can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process!

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Nolensville, TN 37135