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Job Summary
Hybrid- Candidate can work from any office in our footprint and must work a minimum of three days each week in the office
Are you passionate about providing exquisite customer service, do you believe each customer interaction is an opportunity to serve, engage, and delight?
If yes, we would love to hear from you! We are looking for someone to join our Customer Support Team. The position is full-time with fantastic benefits.
In this role, you’ll provide customer service to customers via email, telephone, live chat or text. You'll support customer / account inquiries, resolve incidents related to customer facing technology, process cash management requests and identify customer needs for loan servicing requests.
Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.
Essential Duties & Responsibilities
Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text).
Accurately document interactions within the Associations’ customer service management tool.
Education Requirements
Associate degree in Business or related field
Bachelor’s degree in Business or related field preferred.
Years of Experience
3 years’ banking or financial services customer support experience or a combination of related experience and / or specialized training required.
About Us
Farm Credit Services of America (FCSAmerica), AgCountry Farm Credit Services (AgCountry), and Frontier Farm Credit are financial cooperatives operating under joint management.
While each Association is owned by its local farmers and ranchers, the cooperatives pool their resources, experience, and talent to deliver affordable credit, crop insurance services, and financial services.
FCSAmerica serves rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. AgCountry serves portions of North Dakota, Minnesota, and Wisconsin, and Frontier Farm Credit serves eastern Kansas.
Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
We have employment opportunities across our combined eight states. FCSAmerica is headquartered in Omaha, Nebraska, and has 48 local offices;
AgCountry is headquartered in Fargo, ND and has 45 local offices; and Frontier Farm Credit is headquartered in Manhattan, KS and has six local offices.
Last updated : 2024-05-17
Full Time
$48k-62k (estimate)
05/19/2024
08/13/2024
fcsamerica.com
HARLAN, IA
7,500 - 15,000
1916
Private
COREY FICHER
$1B - $3B
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To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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Communication skills come as pretty much as a given, concerning customer support.
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