The Customer Service Representative (CSR) is an integral part of the Donohue Halverson team. This role is the first point of contact for all customers and a partner to the technicians in the field. As a CSR your primary focus is to ensure that we deliver the highest level of customer experience throughout the entire process for our valued homeowners. If you love working with people and are proud of your communication skills, this is the job for you!

DUTIES & RESPONSIBILITIES:

• Managing incoming calls and customer service & sales inquiries, including scheduling of appointments.
• Using phone and email communication skills for inbound and outbound communication to customers and technicians in the field.
• Organizing the Service team schedule to maximize productivity through 1-call dispatching.
• Identifying and resolving customers’ needs.
• Responding promptly to customer inquiries.
• Working closely with the Service & Sales teams to be successful together.
• Having passion for helping people.
• Being comfortable on the telephone and enjoy customer service.
• Communicating with customers through multiple channels, such as email, text and phone.
• Training and learning as we grow.

The ideal Customer Service Representative must have:

• Excellent communication, organizational, and interpersonal skills.
• A professional demeanor.
• Ability to stay calm when customers are stressed or upset.
• Self-motivation and discipline to complete a range of tasks.
• A working knowledge of Microsoft office and computer competence.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Commute:

• Newfield, NY 14867 (Required)

Work Location: Hybrid remote in Newfield, NY 14867