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Technical Support Specialist
$90k-113k (estimate)
Full Time | Professional Associations Just Posted
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Comal Independent School District is Hiring a Technical Support Specialist Near New, TX

Primary PurposeInstalls, diagnoses, tests, and maintains computers and other equipment used in the network infrastructure and provides technical support to the end users.
Education/ Certification
  • High School Diploma or GED supplemented by specialized training in microcomputer hardware and software and office automation is required.
  • Some college coursework in computer science or related technical coursework is preferred.
Special Knowledge/Skills
  • Ability to concentrate and communicate effectively (verbally and written).
  • Principles and techniques of microcomputer hardware and software installation, troubleshooting and maintenance.
Experience/Other Requirements
  • Sufficient experience in technical services related to microcomputers, data communications, and telecommunications technology to demonstrate possession of the required knowledge and abilities.
  • Valid Texas Driver’s License or the ability to obtain one by the first date of employment.
Major Responsibilities And Duties
  • Represents the Technology department in a professional and helpful manner.
  • Installs and upgrades computer software and hardware; configures computers according to the District’s standards. Diagnoses, troubleshoots, and maintains computer hardware and software.
  • Installs, diagnoses, and troubleshoots basic problems with LAN/WAN equipment, connections, and nodes, including workstations, servers, printers, modems, and periphera lequipment.
  • Maintains helpdesk and inventory records, records and tracks problems and follows up to ensure resolution. Involves vendors and other Information Services staff as necessary.
  • Researches answers and provides end user support onsite and remotely regarding supported software (e.g., word processing, terminal emulation, and electronic mail).
  • Orders parts and supplies as needed.
  • Provides on-site introductory training on new hardware and software to users.
  • Installs, terminates, tests, and troubleshoots in-house station cable. Coordinates cabling projects.
  • Manages workload in accordance with the department and users’ priorities.
  • Responsible for properly maintaining district records, adhering to all policies set forth by the district for records maintenance and learning the records retention schedule for department records.
  • Other duties as assigned.
SupervisoryResponsibilitiesNone.
Equipment UsedPersonal computer and all other standard office equipment.
Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Considerable amounts of thinking, problem solving and communications verbally and in writing.
  • Occasional prolonged hours of work or irregular hours.
  • Ability to lift/lower up to 50 pounds.
  • Occasional exposure to cold, heat and/or dampness.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Professional Associations

SALARY

$90k-113k (estimate)

POST DATE

05/27/2024

EXPIRATION DATE

06/13/2024

WEBSITE

comalisd.org

HEADQUARTERS

NEW BRAUNFELS, TX

SIZE

1,000 - 3,000

TYPE

Private

CEO

NANCY FULLER

REVENUE

$200M - $500M

INDUSTRY

Professional Associations

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The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Specialist job description and responsibilities

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.

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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

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Technical support specialists provide computer support for organizations or businesses.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Specialist jobs

The minimum education requirement for a technical support specialist role can vary from position to position.

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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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Step 3: View the best colleges and universities for Technical Support Specialist.

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