We are looking to hire a diligent, customer-oriented Support Engineer to help us provide exceptional technical assistance to our clients. As a Support Engineer, your duties will include assessing system and product performance, interpreting customer needs, and offering targeted solutions. You’ll also be responsible to promptly resolve issues and ensure maximum availability of our services.1) Performing diagnostic tests and debugging procedures to optimize computer systems. 2) Designing and implementing efficient network solutions. 3) Providing timely technical support for users and resolving their issues. 4) Recording all technical enquiries and solutions in log reports. 5) Ensuring customer satisfaction with the company’s services and fostering customer relationships. 6) Maintaining an updated knowledge of software and hardware products, as well as technical specifications. 7) Providing advice regarding system upgrades and enhancements. 8) Contributing to the revision of maintenance standards and work procedures. 9) Working with other professionals to address client concerns, implement strategies, and increase product efficiency.