Account Manager What We Need FLEETCOR is currently looking to hire an Account Manager within our NA Fuel line of business and is located in Nashville, TN. We are looking for an Account Manager who thrives on maintaining, nurturing and growing our existing client relationships. In this role, you will deliver a best-in-class customer experience through strategic management of customer accounts. The Account Manager serves as the primary point of contact for the client while providing excellent customer service, cross-selling our services, and providing technical assistance, as well as general relationship management. The Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. The Account Manager is expected to have a full and complete knowledge base on all their clients utilizing various reports to track trends. The Account Manager should be able to present confidently and clearly in front of clients, peers, and members of Leadership. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments. How We Work As an Account Manager, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing: Assigned workspace in Nashville, TN Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Building and maintaining lasting relationships, which includes extensive knowledge of accounts, including essential contacts, account preferences, and client production trends Being responsible for client communications, conflict resolution, and compliance on client deliverables and revenue Maintaining a high level of collaboration with all internal departments to ensure account success Driving account retention and growth of contract business through strong performance and relationships Monitoring and managing accounts in accordance to any and all key metrics Directing communication with client(s) (in-person, phone, electronic) on a regular frequency Conducting regular business reviews, such as monthly, quarterly, and year-end calls with clients utilizing internal reporting tools based on client and company needs Exhibiting and utilizing knowledge of hotel industry and markets associated with client industry Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership Traveling as necessary to meet the client's needs Being responsible for all other duties assigned as needed Qualifications & Skills College degree or 3-5 years previous account management related experience required Previous Account Management experience Demonstrated strong ability to negotiate, teach others, and report on key metrics Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy Highly skilled in consulting, negotiating, and communicating with customers Demonstrated knowledge of Microsoft Word, Excel, Outlook Demonstrated ability to problem solve at a high level through critical thinking High level of professionalism Demonstrates ability to learn and grow depth of industry knowledge Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency