3 Jobs in Nampa, ID
Cradlepoint, part of Ericsson is Hiring a Technical Support Specialist I Near Nampa, ID
Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson’s Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.
How Will You Contribute to the Company? Ericsson Enterprise Wireless Solution is seeking an enthusiastic and detail-oriented IT Desktop Support Specialist to join our growing team. This entry-level role provides technical support to employees for their desktop computers, peripherals, and software applications. The successful candidate will have a strong foundation in IT troubleshooting and a willingness to learn more about printer and print service management.
What Will You Do?
- Troubleshoot and resolve desktop hardware and software issues for end-users
- Provide technical support via phone, email, and in-person assistance
- Maintain desktop software and peripherals
- Diagnose and resolve printer-related issues, including driver installation, network connectivity, and paper jams
- Maintain knowledge of current printer technologies and troubleshooting techniques
- Document technical issues and resolutions for future reference
- Escalate complex problems to senior IT personnel when necessary
- Maintain a positive and professional demeanor while interacting with users
- Manage workload and support ticket queues independently
- Two (2 ) years of experience
- Experience troubleshooting computer hardware and software issues
- Strong understanding of Windows operating systems
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical skills
- While there is a primary location listed on this requisition, other locations may be considered
- A Certification or equivalent experience
- Prior experience with printer troubleshooting
- Working knowledge of basic networking concepts
Our Values Drive Everything We Do
- Respect: we don't point a finger; we lend a hand.
- Integrity: we do the right thing, even when it is hard; we make fact-based decisions.
- Perseverance: we accept and embrace change; we have a passion to win!
- Professionalism: we hold each other accountable.
Compensation & Benefits At Ericsson Enterprise Wireless SolutionsAt Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.
Your PayThe salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
$35,350.00 - $65,650.00
Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by our Senior Leadership team. Certain eligibility and pro-ration rules apply.
Your HealthEricsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial SecurityEricsson Enterprise Wireless Solutions invests in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your TimeYour work-life balance is important to us. Ericsson Enterprise Wireless Solutions provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays). Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date. We also offer paid maternity-leave benefits and six weeks 100% paid family leave for all employees.
Additional BenefitsEricsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.
Ericsson Enterprise Wireless Solutions’ Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.Please note: Ericsson Enterprise Wireless Solutions does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Ericsson Enterprise Wireless Solutions employees.
The deadline to apply to this role is listed below.
07 / 17 / 2024
Note: this date may be updated based on any extensions to the job posting.
Job Summary
Full Time
$59k-76k (estimate)
06/01/2024
06/27/2024
The job skills required for Technical Support Specialist I include Technical Support, Troubleshooting, Customer Service, Problem Solving, Networking, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist I positions, which can be used as a reference in future career path planning. As a Technical Support Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist I. You can explore the career advancement for a Technical Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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