Who we are and what we value:

ECMD is 100% employee owned with a mission to improve the lives of our

employees. Founded by innovative entrepreneurs who created the modern building

materials global supply chain, their passion and integrity remain the fabric of

our culture. ECMD's culture is rooted in small-town, rural, southern valueswe

keep it real, honest, and down to earth.

ECMD partners with big-box retail and pro lumber yards customers nationwide to

provide a world-class supply chain to builders, remodelers, finish carpenters,

and consumers with the materials needed to complete simple projects to dream

houses. By leveraging technology and the team's passion for its customers, ECMD

has built a strategic integrated portfolio of 7 operating divisions: EastCoast

Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution,

Arndt & Herman Building Products, Clifton Moulding Co., and Madison Lumber

Company.

Job Duties and Responsibilities:

The ECD Customer Service Representative (CSR) takes customer orders through

inside sales and acts as a liaison between the company and the customer. The

customer service representative is responsible for communicating accurately and

clearly the needs of the customer to the company and the abilities of the

company to the customer plus facilitates Good Faith Audit execution.

This position requires that the employee perform all essential duties as

assigned by the ECD Customer Service Manager and Director - Information and

Procurement which will include but not be limited to the following:

Responsible for communicating information between the customer and the

company which initiates manufacturing or distribution processes in such a way

that the information is accurate, understandable and complete. All

communication with the customer should be done in a manner that represents the

company professionally. The ability to communicate well with all parties is

key to the success of the order entry process and the continued receipt of

orders and customer satisfaction.

Takes customer SOS orders by fax or email and committed sale stock orders by

phone. Faxed/emailed orders must contain the quoted cost and an accurate

description of the product to be placed on order. Any item needing to be

quoted outside of the preset pricing will need to be sent to the CSR Manager.

Orders will be entered directly into the computer system by the CSR. Orders

must be completely recorded with accurate quantities, pricing and ship dates.

Observes all selling and marketing policies established by the company.

Honors the confidentiality of the company's business policies as well as all of

our customers' transactions.

Deals with customer inquiries such as the status of an order or revisions to

an order. Deals with complaints, price adjustments, credits and pick ups in a

timely manner with proper communication with the ECD field representatives,

management or others required to handle each situation correctly. All manual

credits will be approved by the ECD Customer Service Manager or appropriate

management.

Acts as a liaison between ECMD Logistics and the Lowe's stores for trucks to

be unloaded in a timely manner.

Processes daily date changes to be sent to Lowe's via EDI as required.

Releases, processes, and transmits stock orders to Lowe's and ECMD's

distribution centers multiple times as needed each day.

Maintains files of orders and quotes for the length of time established by

management. All given quotes must be properly documented with the customer

account, product, quoted cost and contact name.

Assist with the co-ordination of the Good Faith Auditing program.

Take audit calls

Coordinate audits

Pull and fax paperwork - if required

Update Good Faith Log

Record and report discrepancies

Issue 1 steps for credit and billing as needed for audit discrepancies

Works on various projects or tasks that are assigned by the ECD Customer

Service Manager or appropriate management.

Regular and punctual attendance is an essential function of this job.

Employees must proficiently read, speak and understand English.

Requirements:

Communicate clearly with customers in a manner that is non adversarial and

helpful.

Previous experience in sales, customer service or dealing with the public is

beneficial.

Work and communicate within a group of other employees to aid each other and

solve problems.

Computer experience is preferred.

A background in millwork, lumber, or related industries is preferred.

Benefits:

10 paid holidays

MyTime (Paid Time Off)

Bereavement Leave

Other benefits include access to medical, dental, vision, life and

disability starting after 90 days

401k

Employee Stock Ownership Plan (ESOP)