3 Jobs in Murrysville, PA
Philips is Hiring a Software Support Representative Near Murrysville, PA
Job DescriptionAs the Product Support Representative, you will have the primary responsibility within the call center for providing internal and external customer support for the Philips Respironics product line, Care Orchestrator.
Your role:
- Coordinating pre-installation activities including scheduling installs, reviewing pre-installation checklists, completing pre-installation readiness checks with customers, etc.
- Providing remote configuration of software according to customer specifications, as well as installation support of the desktop application.
- Researching, recording, and providing appropriate feedback and solutions to customers, with regard to product complaints and events associated with the software application.
- Informing Product Managers on customer issues related around software utilization and software design.
- Maintaining technical expertise with both Respironics sleep therapy products and their usage, as well as general networking and PC skills.
- You’ve acquired 3 years of experience in a medical device technical support or IT related customer service role. You have strong phone and customer service skills.
- Your skills include knowledge of Windows XP, Vista, 7, and 8 Operating systems (required), a strong understanding of computer functionality, software/hardware troubleshooting, and a demonstrated understanding of computer networks and database structure.
- You have an associate’s degree or higher, (preferably in a computer related field).
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You’re have knowledge of Android and iOS mobile operating systems and knowledge of SQL server (preferred).
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Job Summary
Full Time
Wholesale
$63k-86k (estimate)
05/28/2024
06/19/2024
SAM SEN NOK, CENTRAL
100 - 200
2015
VIROJ VITHAYAVEROJ
$50M - $200M
Wholesale
Related Companies
The job skills required for Software Support Representative include Customer Service, Technical Support, Customer Support, Operating System, Installation, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Support Representative positions, which can be used as a reference in future career path planning. As a Software Support Representative, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Representative. You can explore the career advancement for a Software Support Representative below and select your interested title to get hiring information.
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