2 Jobs in Moriarty, NM
UNIVERSAL WASTE SYSTEMS, INC. is Hiring a Customer Service Representative Near Moriarty, NM
- Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment.
- Log all customer service interactions into customer records.
- Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail.
- Meet and exceed departmental and municipality-governed metrics expectations.
- Facilitate communication between customers and staff to coordinate services.
- Maintain a working knowledge of company and industry products and services.
- Participate in Department and Company-wide trainings to increase skill sets and improve service.
- Superior customer service-related techniques and telephone etiquette.
- Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, Outlook, Search Engines and Google Maps.
- Proper spelling, grammar, punctuation and word choice.
- Multi-line call center and customer relationship management software (Tower experience a plus).
- Actively listen to, and empathize with, customer concerns.
- Employ de-escalation and conflict-resolution methodologies.
- Maintain a positive attitude with customers and coworkers.
- Proactively establish trust and credibility with customers and coworkers by maintaining accountability.
- Contribute to the team dynamic by promoting inclusion, support and collaboration amongst coworkers.
- Take initiative, self-manage time and productivity through multitasking.
- Effectively and concisely communicate both orally and in writing.
- Learn the products and services offered by Universal Waste Systems, Inc.
- Anticipate customer needs and recommend appropriate products and services.
- Type 40 WPM
- Three years of related experience working in a high-volume call center required.
- High school diploma or GED preferred.
- Experience in the resource recovery industry preferred.
- Bilingual (Spanish) a plus.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Job Summary
Full Time
$35k-45k (estimate)
06/01/2024
07/31/2024
uwscompany.com
VERNON, CA
50 - 100
1986
JOHN PABIGIAN
$10M - $50M
Durable Manufacturing
Related Companies
About UNIVERSAL WASTE SYSTEMS, INC.
UNIVERSAL WASTE SYSTEMS, INC. is an environmental services company based out of 1645 N Main St, Los Angeles, California, United States.
The job skills required for Customer Service Representative include Customer Service, Call Center, Products and Services, Data Entry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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