Location : Miramar, Florida

Miramar, Florida

At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice.

As a nationally recognized and respected leader for providing A-rated patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.

Summary :

Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers.

In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.

Responsibilities :

Maintains compliance with department workflow assignments and metricsPerforms activities related to pharmacy technician scope of practicePerforms patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triagesto other pharmacies or servicesCollaborates with clinical staff to facilitate patient and / or caregiver requestsCoordinates care with clinical staff with any patient side effect and / or request from providers, patient or caregiverCoordinates delivery of medications in a timely manner to patient's preferred location (bedside, home, outpatientpharmacy) to ensure patients receive treatment in a timely mannerSupports staff training, transitioning and onboardingCollects, documents and reviews all needed information to ensure timely coordination of careCommunicates effectively in person, over the phone and in writing to provide customer service to the internal and externalcustomers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs,including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills,education materials

Competencies :

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements :

High School Diploma or Equivalent (Required)Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)

Additional Job Information :

Complexity of Work : Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.Required Work Experience : Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting Other Information : Complies with all state and federal legal and regulatory requirements.

Working Conditions and Physical Requirements :

• Bending and Stooping 40%
• Climbing 40%
• Keyboard Entry 60%
• Kneeling 40%
• Lifting / Carrying Patients 35 Pounds or Greater 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient 40%
• Lifting or Carrying >

75 lbs Non-Patient 40%

Pushing or Pulling >

75 lbs Non-Patient 40%

• Reaching 60%
• Repetitive Movement Foot / Leg 40%
• Repetitive Movement Hand / Arm 40%
• Running 40%
• Sitting 40%
• Standing 60%
• Walking 60%
• Audible Speech 80%
• Hearing Acuity 80%
• Smelling Acuity 80%
• Taste Discrimination 40%
• Depth Perception 60%
• Distinguish Color 60%
• Seeing - Far 60%
• Seeing - Near 60%
• Bio hazardous Waste 40%
• Biological Hazards - Respiratory 40%
• Communicable Diseases and / or Pathogens 20%
• Asbestos 20%
• Cytotoxic Chemicals 40%
• Dust 40%
• Gas / Vapors / Fumes 20%
• Hazardous Chemicals 20%
• Hazardous Medication 40%
• Latex 40%
• Computer Monitor 80%
• Domestic Animals 20%
• Extreme Heat / Cold 20%
• Fire Risk 40%
• Hazardous Noise 20%
• Heating Devices 20%
• Hypoxia 20%
• Laser / High Intensity Lights 20%
• Magnetic Fields 20%
• Moving Mechanical Parts 40%
• Needles / Sharp Objects 60%
• Potential Electric Shock 20%
• Potential for Physical Assault 40%
• Radiation 20%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 40%
• Pushing or Pulling 0 - 25 lbs Non-Patient 60%
• Squatting 60%
• Blood and / or Bodily Fluids 60%

Shift :

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).

You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email

Last updated : 2024-05-26