5 Jobs in Minnesota, MN
Broadridge is Hiring a Client representative Near Minnesota, MN
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team.
In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide.
In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as : websites, domain names, sponsored ads, digital advertising, and social media support.
The work hours range from 8 AM - 8 PM (ET.) This is currently a remote role where you will work off-site with a schedule based on business need.
Responsibilities : Call Handling
Call Handling
- Inbound calls High call volume (50-70 calls per day)
- Outbound calls Product support and customer education
- Log call notes in Salesforce and JIRA applications
Customer Relationship Management
- Maintain client relationships focused on customer satisfaction and retention
- Educate clients on product and program enhancements
- Maintain and track communication with clients
- Facilitate information flow to all relevant parties
- Flexibility in work schedule is a necessity
- Complete additional projects as assigned
Customer Education
- Ongoing product support
- Editor / tool knowledge base and support
- Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting / Case Management
- Researching previous and current account activity to resolve issues or answer questions
- Entering issues for Development to further investigate
Qualifications :
- Strong customer service experience
- Bachelor's Degree or equivalent education is preferred
- Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
- Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
- Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
- Digital Marketing experience is a plus
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.
Our Connected Workplace is grounded in the concept of FACS : Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.
FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates diversity in all its dimensions.
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
US applicants : Click to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and / or hiring process, please contact us at 888-237-7769 or by sending an email to .
Last updated : 2024-02-28
Job Summary
Full Time
$50k-65k (estimate)
03/01/2024
06/21/2024
broadridge.com
NEW YORK, NY
7,500 - 15,000
1962
Public
MICHAEL HOPKINS
$3B - $5B
Related Companies
About Broadridge
Broadridge is a New York-based financial services company that provides fund budgeting, securities processing, loan trading, and related solutions for businesses.
The job skills required for Client representative include Customer Service, Products and Services, Microsoft Office, Flexibility, Customer Satisfaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Client representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client representative positions, which can be used as a reference in future career path planning. As a Client representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client representative. You can explore the career advancement for a Client representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Client Representative.
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