10 Jobs in Mills, PA
Onix Group is Hiring a Guest Service Representative Near Mills, PA
Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.
Principal Duties and Responsibilities
- Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
- Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
- Respond to requests from guests for assistance and information about the local area.
- Sell rooms to "walk-in" customers.
- Routinely enter or change reservation information on the computer system.
- Post charges and payments to guest accounts, as needed.
- Make necessary corrections to guest accounts.
- Communicate with the housekeeping department about room status/availability.
- Deliver requested items to guests, as needed, including incoming faxes, mail etc.
- Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
- Operate hotel switchboard.
- Clean and maintain the front desk area/front lobby.
- Maintain daily logs (including communication).
- Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
- Assist with facility deposits as needed.
- Issue safety deposit boxes, when requested.
- Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy.
- Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
- Maintain a current room status report.
- Perform additional assignments as required.
- High school diploma or equivalent required.
- Hospitality and/or customer service experience is preferred.
- Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
- Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to stand for long periods of time.
- Must be organized and detail oriented.
- A valid driver's license is required.
- Typing and computer skills are required.
Job Summary
Full Time
$29k-39k (estimate)
05/21/2024
06/19/2024
WIXOM, MI
200 - 500
2010
IGOR MIKHLIN
$50M - $200M
Related Companies
The job skills required for Guest Service Representative include Customer Service, Housekeeping, Credit Card, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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