Established in 1992, Greenwood Industries is a privately held company that’s grown to become one of the Top 10 commercial roofing and building envelope systems contractors in the United States. We are headquartered in Worcester, Massachusetts, with nine locations throughout the Northeast.

Proper maintenance of a roofing system is mission critical. It demands regular attention and 24/7 response for emergencies. It requires experience with all roofing systems, from the delicate work of historic buildings to the latest metal and composite systems, to LEED Certified, solar, and green roofing projects. That’s why we created Greenwood Roof Services (GRS), a division of Greenwood Industries focused exclusively on maintenance and repairs.

As a Client Success Representative at Greenwood Roof Services, your primary responsibility will be to introduce clients to our comprehensive programs and capabilities in managing roofing solutions. You will play a crucial role in ensuring that clients understand the full range of services and tools available to them through our company.

Key Responsibilities:

• Client Onboarding: Guide clients through the onboarding process, providing them with an overview of our services, capabilities, and the benefits of utilizing Greenwood Roof Services for their roofing needs.
• Program Introduction: Educate clients on the various programs offered by Greenwood Roof Services, emphasizing how these programs can streamline facilities management and oversight.
• Training: Conduct setup training sessions to help clients gain access to our Facility Control System (FCS) portal. Train clients on how to effectively navigate the portal and utilize its features to manage their buildings and properties efficiently.
• Portal Management: Assist clients in understanding the functionalities of the FCS portal, including monitoring roof observations, invoicing, inspections, and recommended actions. Provide ongoing support to ensure clients can effectively utilize the portal for their facilities management needs.
• Customer Support: Serve as a point of contact for clients, addressing any inquiries or concerns they may have regarding our programs, capabilities, or the FCS portal. Provide timely and helpful assistance to ensure a positive client experience.
• Feedback Collection: Gather feedback from clients regarding their experience with Greenwood Roof Services and the FCS portal. Use this feedback to identify areas for improvement and enhance our services to better meet client needs.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to effectively present information and conduct training sessions.
• Proficiency in technology and willingness to learn new software platforms.
• Excellent organizational and time management skills.
• Customer-focused mindset with a dedication to providing exceptional service.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Making a positive impact by helping clients effectively manage their roofing needs and facilities.

Join Greenwood Roof Services as a Client Success Representative and play a vital role in helping our clients maximize the value of our programs and services.

Greenwood Industries is an equal opportunity employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Milford, MA 01757 (Required)

Work Location: In person