Company Overview:

Milara is a recognized leading global provider of automated semiconductor wafer handling tools for top tier global customer bases with a strong track record. Milara products and services are inline stencil printers, wafer bumping and wafer printing equipment; 3D Nano-printing cluster tool; contract design and manufacturing services to multiple industries; precision machining services in USA and Europe.

Milara Inc. continually builds upon its rich history of mechanical/electrical design capability applied to automation and delivered by a team of skilled technologists and scientists, through a vertically integrated production system well versed in materials of construction, precision machine parts and tightly controller product process.

Milara operates with a framework of core values that includes determination, commitment, respect, integrity, customer satisfaction, continuous improvement, and teamwork.

Responsibilities:

· Order Management:

o Process incoming orders accurately, ensuring compliance with company policies, pricing, and terms.

o Collaborate with internal teams (procurement, supply-chain, operation, production, shipping, engineering) and external partners to ensure order fulfillment.

o Monitor order status, inventory levels, and shipment tracking; provide timely updates to customers and resolve issues or delays.

o Manage customer inquiries and requests related to orders, pricing, product availability, and delivery schedules.

o Generate and analyze order-related reports to identify trends, optimize processes, and improve efficiency.

o Participate in SIOP weekly meetings between the outside sales team and internal teams on production capability and delivery schedules.

o Utilize CRM and CSM tools effectively.

· Customer Support (RMA Process):

o Relay customer inquiries, RMA requests, and feedback to the appropriate personnel promptly.

o Work closely with the RMA team to provide necessary data and documentation for the return process.

o Process RMA-related orders, ensuring all documentation (RMA numbers, return labels, shipping instructions) is accurate; coordinate with the shipping team for returns and replacements.

o Participate in regular RMA management meetings, sharing insights and suggestions to enhance customer satisfaction and operational effectiveness.

· Quotation:

o Collaborate with sales executives to develop and execute sales strategies, including quotation preparation, prospecting, lead nurturing, and closing deals.

Essential Knowledge/Skills:

· Bachelor’s degree.

· 2 years of sales and/or customer service experience preferred.

· Strong communication and interpersonal skills in person and over the phone.

· Attention to detail and accuracy.

· Ability to work harmoniously with co-workers and clients.

· Proficiency with computers and office software.

· Proactive, self-motivated, open-minded, and committed personality.

· Fluent in written and verbal English.

Qualification Standards:

• Applicant may be rejected if it is determined s/he has been convicted of a felony or offense against property.
• Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; equivalent combination of education and experience. Other qualifications may be identified as determined by the President or his/her designee.
• Experience in the Semiconductor industry knowledge is preferred.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Experience:

• B2B sales: 3 years (Preferred)
• Customer relationship management: 3 years (Preferred)

Ability to Relocate:

• Milford, MA 01757: Relocate before starting work (Required)

Work Location: In person