8 Jobs in Midland, TX
eTeam is Hiring an End-User Support Technician Near Midland, TX
Description
- As an End User Support Technician with Minimum of 5 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes .
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- Support for Operating System, base load software, MS Office suite and other business application
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs .
- Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
- Support for the Mobility devices (IOS/iPhone/IPads)
- VIP and home-based office (HBO) user support
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance .
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification .
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs .
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support .
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis .
- Strong understanding of Client based Operating Systems
- Strong ticketing system experience
- Proficient understanding of level 1 Helpdesk services
- Strong understanding of end user hardware
- Strong knowledge of client based applications ,
- Proficient with common network protocols (TCP/IP) for device connectivity issues
- Excellent communication skills (English & Local language)
- Excellent customer engagement and customer service skills
- Strong desire to help, share, and assist others .
- Excellent analytical skills, Work Ethic and Problem-solving skills
- Basic Safety knowledge in order to assist users with ergonomic equipment .
- Ability to lift heavy equipment s within stockroom .
Job Summary
Contractor
IT Outsourcing & Consulting
$51k-66k (estimate)
05/31/2024
07/31/2024
eteaminc.com
SOUTH PLAINFIELD, NJ
500 - 1,000
1999
Private
BIPIN TAHKUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About eTeam
eTeam provides industry-specific, SOW-based services, and global contingent workforce managementsolutions.
The job skills required for End-User Support Technician include Customer Service, Operating System, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an End-User Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End-User Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End-User Support Technician positions, which can be used as a reference in future career path planning. As an End-User Support Technician, it can be promoted into senior positions as a PC Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End-User Support Technician. You can explore the career advancement for an End-User Support Technician below and select your interested title to get hiring information.
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