This position is located in Midland Texas. This is not remote work.

IT Support Technician

The IT Support Technician core function is the responsible for all aspects of the operations relating to installed and anticipated computer hardware, network systems, and data communications technologies. The position will provide Tier I and Tier II support for managed users experiencing problems. The Support Technician is a versatile and highly motivated individual who will ensure the end users has the tools necessary to do their jobs. The positions responsibilities require independent analyses, communication and problem solving.

Essential Job Functions

• Document, test, and modify network operating systems to enhance efficiency and reliability.
• Diagnose and remedy network and user issues, both remote and on-site.
• Maximize network performance through proactive network design and monitoring.
• Develop and maintain accurate and timely documentation for clients.
• Update service and project tickets daily.
• Produce up-to-date records of clients’ networks as they grow.

Competencies (Knowledge, Skills and Abilities)

• Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems and escalate issues when necessary.
• Knowledge of Microsoft Office applications.
• Proven dedication to enabling continuous operations.
• Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
• Successful at working in a team culture.
• Excellent verbal and written communication skills.
• Possess valid and clear drivers’ license.

Experience, Educational Requirements and Certifications

• 1-3 years’ experience in network administration.
• 3-5 years desktop administration.
• 3-5 years’ operating systems experience (Windows)
• 1-2 years’ experience with Office 365
• Previous experience at an MSP is preferred
• Previous experience with ConnectWise or other PSA is preferred
• At least one of the following industry certifications is preferred:
• A
• Network
• MCA

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Midland, TX 79705: Relocate before starting work (Required)

Work Location: In person