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Job Summary:
These are exciting times at Wallaby Windows. Our advanced technologies and exceptional customer service drive our rapid expansion.
The Contact Center Representative will provide customer service to our customers across the US. This is a position that will be responsible for answering incoming customer calls, data entry into the CRM, and building relationships with customers and franchise locations.
Company Summary:
Wallaby Windows’ call center agents are passionate about providing the highest level of service through knowledge and empathy while positively impacting our customers.
As a Wallaby Windows call center agent, you will handle inbound and outbound calls assisting customers with selecting the best options from our extensive product line.
No sales or high-pressure environment. At Wallaby Windows you will find your safe space and happy place.
In this role, you will be the voice of the company. Through helpful interactions, you can make a difference in the lives of thousands of individuals and their loved ones.
Wallaby Windows will empower you to provide best-in-class service. As such, we support a positive promote-from-within culture and provide full-rate paid training to help move you to the next level in your career. Yes – we are looking for individuals with drive and ambition – those who desire a career and not just a job.
Part time and full time positions available as well as evening and weekend hours.
Supervisory Responsibilities:
Duties/Responsibilities:
Required Skills/Abilities:
Education and Experience:
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee will likely have prolonged periods of sitting at a desk and working on a computer. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
Schedule:
Work Location: In person
Part Time | Full Time
$30k-39k (estimate)
12/15/2023
07/19/2024
The job skills required for Contact Center Representative include Customer Service, Call Center, Customer Contact, Microsoft Office, Written Communication, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.