Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.

Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products.

From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative.

If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Responsibilities :

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements :

• 0-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone / in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

This is a commission eligible role. The estimated total compensation range is $40,000.00 - $60,000.00 annually.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families geared toward benefits, wellness, financial protection, and retirement savings.

Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

About Ferguson Enterprises, Inc. :

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies.

However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC / R, waterworks and industrial.

In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America.

Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects.

Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.

Last updated : 2024-05-08