4 Jobs in Mattoon, IL
Rural King is Hiring a Customer Service Representative Near Mattoon, IL
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How We Reward You401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program * 15% Associate Discount * Dave Ramsey’s SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program
- 24/7 Chaplaincy Services
- Take customer phone calls.
- Reach out to manufacturers for answers regarding a customer’s order.
- Respond to customer live chats.
- Order management
- Track/open customer returns
- Communicate with coworkers to ensure customers are handled in a timely manner.
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Essential Qualities For Success
- At least 1 year of Customer Service experience or equivalent combination of experience and education.
- Working knowledge of Microsoft Office Suite.
- Comfortable navigating computer systems and software to assist customers or manage tasks.
- Excellent verbal and written interpersonal and communication skills.
- Excellent customer service skills.
- Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner.
- Effectively articulate expectations, requirements, and boundaries while actively listing to other’s perspectives.
- Ability to maintain a seated or standing position for extended durations.
- Capability to lift 15 pounds periodically.
- Able to navigate and access all facilities.
- Skill to effectively communicate verbally with others, both in-person and via electronic devices.
- Close vision for computer-related tasks.
Job Summary
Full Time
Wholesale
$30k-38k (estimate)
03/31/2023
06/14/2024
SHELBYVILLE, KY
500 - 1,000
2011
MIKE JOSEPH
$50M - $200M
Wholesale
Related Companies
The job skills required for Customer Service Representative include Customer Service, Call Center, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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