4 Jobs in Matteson, IL
Motion Recruitment Partners is Hiring a Customer Care Representative Near Matteson, IL
Job Details
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 2 Months
Required Skills & Experience
- Partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
- Maintaining relationships with existing customers includes problem-solving, consulting with dealers, and educating them about the client and ancillary partners.
- Part of this process will include identifying, assessing, and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such client Partners.
- May work across other departments to train on resolving different client issues.
- Provide responsive, timely telephone, chat, and email support. Shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
- Oversee/monitor the resolution to all problems, regardless of delegation to other departments.
- High School Diploma or GED required College degree or equivalent experience preferred.
- Minimum of 2 years of Call center and/or client interfacing experience.
- Flexibility to work evenings, weekends, and holidays.
- Able to multi-task and prioritize.
Job Summary
Full Time
$39k-49k (estimate)
05/22/2024
07/21/2024
motionrp.com
Boston, MA
25 - 50
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The job skills required for Customer Care Representative include Call Center, Problem Solving, Customer Care, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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