Salary Range : $16.25 - $21.97

$16.25 - $21.97

Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and / or equity awards. )

Posting Date : May 15, 2024

May 15, 2024

Benefits* worth writing home about :

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family Leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, Commute Trip Reduction (CTR) and various employee discounts
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts
• For eligible employees averaging 20 or more hours per week.

EO / AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

Job Description Summary :

Perform a variety of teller services such as processing deposits, withdrawals, and payments. Process automatic transfers and update customer account information.

Where appropriate, explore customer needs and cross-sell bank services. Make appropriate referrals to other business units for non-banking products.

At all times, provide superior customer service.

Job Details : Primary Functions :

Primary Functions : Teller Activities

Teller Activities

• Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, , verifications of deposit, Debit card requests, and other related matters.
• Maintains cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.
• Balances cash drawer independently, maintain cash over and short record within HomeStreet’s compliance policy.

New Accounts / Sales Activities

• Familiar with all bank products and services. May occasionally be assigned new account responsibilities.
• Where appropriate, actively takes advantage of all sales opportunities to cross-sell bank products and services to new and existing customers, ensuring recommended products meet needs of customer.

Make referrals to other business units for non-banking products.

• Participates in sales programs to generate new customers.
• Must sell financial products and services to meet referral goals and performance evaluation / personal goals.
• Obtains profitability and personal goals outlined in both incentive programs and performance evaluations.

Service Activities

• Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.
• Actively listens to our customers by communicating the customer’s value, thereby maintaining a friendly, positive and professional attitude.
• Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression.
• Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.
• Participates in two community events per year.

Operational Activities

• Performs responsibilities such as filing and maintaining signature cards and certificate copies.
• As requested, assists with branch audit functions.
• Follows HomeStreet’s policies and procedures and all regulatory requirements.
• Performs all other duties as required.

Qualifications :

• High school diploma or equivalent.
• Six months of cash handling, customer service, and sales experience preferred with prior banking experience a plus.
• Demonstrated success in cross-selling banking services preferred.
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
• Strong math and computer skills are required.
• Excellent written and oral communication skills are required.
• Must possess good judgment, and the ability to accept responsibility and handle confidential information.
• Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
• Requires physical exertion of up to 10 pounds of force occasionally (1 / 3 of the time) and a negligible amount of force frequently (up to 2 / 3 of the time) to lift, carry, push, pull or otherwise move self or objects.

Frequent (up to 2 / 3 of the time) standing. Walking, sitting, bending and reaching occasionally and for brief periods of time.

Area :

Customer Service (Sales)

Last updated : 2024-05-17