Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.

Responsibilities:

- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges accurately
- Maintain customer records by updating account information
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs to recommend products or services
- Perform data entry tasks with a high level of accuracy
- Upsell products or services to increase revenue

Qualifications:

- Excellent communication skills in English
- Proven track record in customer service or sales
- Ability to effectively communicate and problem-solve with customers
- Strong data entry skills and attention to detail
- Proficiency in using CRM software or similar tools
- Ability to work in a fast-paced environment while maintaining professionalism

This position offers the opportunity to work in a dynamic customer service environment and develop valuable skills in communication and sales. Join our team and make a difference in the lives of our customers!

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Marysville, WA 98271: Relocate before starting work (Required)

Work Location: In person