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The position of Client Service Representative (Call Center Rep) entails being the primary customer support for our contact-center.
Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of products and services.
Job Requirements :
The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
May work across other departments to train on resolving different client issues.
The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible ( take the call and handle internally vs.
transfer or provide other contacts).
The CSR will also oversee / monitor the resolution to all problems, regardless of delegation to other department
Last updated : 2024-06-10
Full Time
IT Outsourcing & Consulting
$37k-46k (estimate)
06/12/2024
09/08/2024
ampcus.com
CHANTILLY, VA
50 - 100
2010
Private
KAZHUMKIL SALIL SHANKARAN
$50M - $200M
IT Outsourcing & Consulting
Ampcus provides cloud computing, cybersecurity, digital transformation and web development services for businesses.
The job skills required for Clerk include Problem Solving, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Clerk positions, which can be used as a reference in future career path planning. As a Clerk, it can be promoted into senior positions as a General Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Clerk. You can explore the career advancement for a Clerk below and select your interested title to get hiring information.