Work Schedule: 

100% FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 8:00 AM – 5:00 PM. Hours may vary based on the operational needs of department.

Be part of something remarkable

Join the #1 hospital in WI and impact the lives of patients and families in our local community through human-centered design!

We are seeking a Design Researcher to: 

• Uncover opportunities that measurably improve the patient and care team experience, and the wellbeing of our diverse communities.
• Serve as the voice of the customer, advising project teams in the development of solutions that best align with human-centered insights.
• Join a growing team that’s on the forefront of healthcare transformation and service design thinking. 

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. 
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health’s Wellness Options at Work that support employee/family well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Education:

Minimum – Bachelor’s Degree in Design (Design Methods, Service Design), Business (Marketing, Market Research), and/or the Social Sciences or related field. Four (4) years of relevant experience may be considered in lieu of a degree, in addition to the required experience below. 

Preferred – Master’s degree in design strategy, research, or related field. 

Work Experience:

Minimum – Three (3) years experience redesigning a service or customer experience based on observed human behaviors and need. 

Preferred – Four (4) years of professional experience applying ethnographic approaches in complex, multi-stakeholder settings for the purpose of driving design decisions. 

Our Commitment to Diversity, Equity and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others. 

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UW Hospital and Clinics benefits