POSITION SUMMARY:

The Shakespeare Theatre of New Jersey is seeking a House Manager who possesses excellent customer service skills, is an efficient problem solver, and is comfortable leading a team of associates and volunteers. An ideal candidate will have experience in volunteer relations and prior house or stage management experience.

Duties include oversight of all front of house operations, management of volunteer corps, maintenance and inventory of gift shop and concessions, guidance of Sales Representatives, and oversight of Box Office operations during performances.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Responsible for a positive patron experience, including general safety, efficient ticket processing, and overall customer service satisfaction.

• Oversee Box Office Sales Representatives and problem-solve potential ticketing/patron issues.

• Responsible for handling cash and completing End of Day procedures at the conclusion of each performance day, utilizing our ticketing software: Theatre Manager.

• Responsible for physical oversight of the public areas for events, including knowledge of the theater space, parking lot, patio, restrooms, and other public areas.

• Report necessary clean-up and repairs, while taking care of minor needs as they arise.

• Assist in and oversee clean-up and end-of-day at the conclusion of performances.

• Act as liaison with Stage Manager in opening the house and beginning the show by communicating the status of unclaimed reservations, lines at the box office, or extenuating circumstances such as inclement weather, and determine whether to hold the curtain.

• Generate detailed House Reports, including attendance, earnings, etc.

• Take active role in managing accessibility at all events, such as removing ADA seats for wheelchair users, distributing/collecting Listening Devices, accommodating seat exchanges, etc.

• Train, assign, and oversee Volunteers and their duties including ticket scanning, concessions, etc.

• This position works non-standard hours and flexibility in schedule is required. Shifts are generally 5:00pm – 11:30pm Tuesday – Friday and 11:00am – 5:00pm on weekends, weekday matinee performances, and on an as-needed basis.

• Perform other duties as assigned.

QUALIFICATIONS:

• Experience in theatrical settings, supervisory experience preferred

• Ability to work night and weekend events as needed

• Excellent communication and customer service skills

• Strong organizational skills and attention to detail

• Ability to diffuse tense situations while maintaining a positive environment for patrons

• Ability to work independently and as part of a team

• Computer literacy, with ticketing software experience preferred

COMPENSATION:

This is a seasonal, part-time opportunity starting in May 2024 and ending with our season in December 2024 requiring weekend and evening availability and paid $18.50 per hour.

APPLICATION PROCESS:

Qualified candidates should submit cover letter, resume, and (3) three references to:

The Hiring Department

The Shakespeare Theatre of New Jersey

Employment@shakespearenj.org

No phone calls, please.

ABOUT THE THEATRE:

The Shakespeare Theatre of New Jersey (STNJ) is one of the nation’s oldest, most prestigious, classic theatres, serving thousands of constituents annually through its work on its two stages, and through a large array of education programs.

MISSION:

STNJ’s mission is two-fold: to bring new, relevant life to the world’s classics for a diverse audience; and to use those masterworks to provide transformative experiences on stage and in classrooms. As a teaching theatre, the company is dedicated to using the classics as interdisciplinary teaching tools for artist training and arts education.

CAREER LEVEL: Entry-level

YEARS OF EXPERIENCE: none

REPORTS TO: Box Office Manager

WORK LOCATION: onsite

DEGREE: no degree necessary

SCHEDULE: Part-Time

The Shakespeare Theatre of New Jersey is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce. Equal employment opportunities are available to all applicants without regard for race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by applicable law. Applicants from historically underrepresented groups in the industry are encouraged to apply.

Job Type: Part-time

Pay: $18.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Ability to Commute:

• Madison, NJ (Required)

Work Location: In person