90 Jobs in Madison, MS
Worldwide TechServices is Hiring a Customer service engineer Near Madison, MS
Title Customer Service Engineer Description Job Summary
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install / Move / Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Requirements Education and Experience :
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and / or Qualifications :
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
A certification is desired
May require additional customer-specific certifications or training as required
Skills :
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Last updated : 2024-05-14
Job Summary
Full Time
IT Outsourcing & Consulting
$48k-64k (estimate)
05/18/2024
08/06/2024
wwts.com
TEWKSBURY, MA
1,000 - 3,000
2000
Private
DOV HOROWITZ
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Worldwide TechServices
Worldwide Tech Services provides networking, imaging, printing, monitoring and display devices.
The job skills required for Customer service engineer include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service engineer positions, which can be used as a reference in future career path planning. As a Customer service engineer, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service engineer. You can explore the career advancement for a Customer service engineer below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Engineer job description and responsibilities
They present the benefits of such contracts, negotiate renewal terms, and outline what services are attached to specific types of contracts.
04/18/2022: Chico, CA
Customer support engineers own and create all product and service related technical documentation.
06/03/2022: Troy, NY
Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
04/24/2022: Fairbanks, AK
Provide solutions to all customers and partners and ensure effective deployment.
06/03/2022: Saint Louis, MO
Responsible for addressing the questions and concerns of customers about their company's products.
03/13/2022: Tuscaloosa, AL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Engineer jobs
Customer Service Engineers are required to pursue an Engineering or Computer Science Degree.
06/02/2022: Wilmington, DE
Earn Office manager/employee experience.
05/24/2022: Lebanon, PA
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/23/2022: Salt Lake City, UT
Apart from possessing excellent analytical and problem-solving skills, these engineers should have solid verbal and written communication skills.
04/08/2022: Fort Collins, CO
A technical support engineer should be able to work calmly when under pressure.
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Step 3: View the best colleges and universities for Customer Service Engineer.
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